Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Rachel Polak

Chicago,IL

Summary

Incoming graduate student at the University of Illinois-Chicago. Over 6 years of customer service experience with 3 of those being in a management role. Seeking an opportunity to share my love of coffee and create connections within my community.

Overview

6
6
years of professional experience

Work History

Supervisor, Team Member

22 Juice
01.2022 - 08.2024
  • Supervised 20+ employees in a high volume establishment
  • Developed strong customer service skills and handled guest complaints
  • Managed the hiring, onboarding, and weekly scheduling of all employees.

Volunteer

Back On My Feet
09.2021 - 08.2024
  • Participated in morning circle-ups to foster a sense of community and to help make measurable differences for the members of the program
  • Assisted with special events and workshops
  • Spoke with community organizations to boost outreach and highlight program successes.

Intern

Metro Baptist Center
01.2023 - 08.2023
  • Composed grant proposals
  • Coordinated food, clothing, and household items for disadvantaged individuals and families
  • Responsible for day to day office function through organization and maintenance of records as well as customer phone interaction

Training Manager, Crew Trainer, Crew Member

Culver's
06.2018 - 01.2022
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Provided constructive criticism and developed training courses to bridge employee skill gaps
  • Maintained up-to-date records of employee training activities within the organization's database system.

Education

Master of Urban Planning and Policy - Culinary Cultivations

University of Illinois-Chicago
Chicago, IL
05.2026

B.S. Psychology - Minor Sociology

University of Indianapolis
Indianapolis, IN
01.2022

Technical Certificate - General Studies

Ivy Tech Community College
Indianapolis, IN
07.2021

Skills

  • Verbal and written communication
  • Conflict resolution
  • Adaptability and dependability
  • Point-of-sale experience
  • Spanish proficiency
  • Microsoft Office

Certifications

ServSafe Manager Certification

Timeline

Intern

Metro Baptist Center
01.2023 - 08.2023

Supervisor, Team Member

22 Juice
01.2022 - 08.2024

Volunteer

Back On My Feet
09.2021 - 08.2024

Training Manager, Crew Trainer, Crew Member

Culver's
06.2018 - 01.2022

Master of Urban Planning and Policy - Culinary Cultivations

University of Illinois-Chicago

B.S. Psychology - Minor Sociology

University of Indianapolis

Technical Certificate - General Studies

Ivy Tech Community College

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Rachel Polak