Rachel Pollock
Hollywood
Summary
Dynamic Implementation Manager with a proven track record at ScribeAmerica LLC, skilled in project management and team leadership. Successfully optimized performance metrics and streamlined processes, enhancing operational efficiency. Adept at hiring and onboarding talent, while ensuring compliance with quality standards and driving continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Implementation Manager
ScribeAmericaLLC
Fort Lauderdale
11.2019 - 09.2020
- Prepared detailed project plans for new clients, incorporating activity definitions, task sequencing layouts, resource requirements, and timeframe estimates.
- Monitored performance metrics of implemented systems and took corrective action when necessary.
- Utilized various software and tools to streamline processes and optimize performance.
Quality Assurance Manager
ScribeAmericaLLC
Fort Lauderdale
04.2017 - 11.2019
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Led detailed product audits, identifying quality issues, and ensuring compliance with client-specific metrics.
- Troubleshot product issues and fixed problems.
- Kept records of quality reports and statistical reviews.
- Implemented Performance Improvement Plans (PIP).
- Provided guidance on best practices in order to maintain high levels of performance quality.
- Oversaw the daily operations of the TeleHealth/TeleScribe specific hiring goals, which included interviewing, hiring, and training new employees.
Lab Teaching Assistant
Florida International Univiersity
Miami
08.2018 - 12.2018
- Instructed students on proper laboratory procedures and techniques.
- Evaluated and graded examinations, assignments or papers and recorded grades.
- Participated in professional development workshops to improve teaching skills and knowledge.
Chief Medical Scribe
ScribeAmericaLLC
Fort Lauderdale
05.2013 - 04.2017
- Assisted in coding diagnoses and procedures to streamline billing processes.
- Prepared and sent patient documentation to physician for review and approval
- Monitored and updated patients' electronic health records (EHR) to reflect current diagnoses and treatments.
- Managed a team of employees and ensured quality performance and accuracy.
Education
Bachelor of Science - Biology
Florida International Univeristy
Miami12-2025
Skills
- Laboratory techniques
- Data analysis
- Hiring and onboarding
- Research skills
- Technical writing
- Project management
- Team leadership
- Key performance indicators
Affiliations
- Autism awareness and neurodiversity advocacy
- Sewing and garment construction
- Volunteer with local non-profit organization AIM South Florida
References
References available upon request.
Timeline
Implementation Manager
ScribeAmericaLLC
11.2019 - 09.2020
Lab Teaching Assistant
Florida International Univiersity
08.2018 - 12.2018
Quality Assurance Manager
ScribeAmericaLLC
04.2017 - 11.2019
Chief Medical Scribe
ScribeAmericaLLC
05.2013 - 04.2017
Bachelor of Science - Biology
Florida International Univeristy
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