Rachel Pool
San Antonio
Summary
Dynamic Shift Lead with expertise in team leadership, customer service, and problem-solving. Proven ability to enhance guest experiences while ensuring operational excellence and quality control.
Overview
1
1
year of professional experience
Work History
Shift Lead
Dutch Bros
San Antonio
01.2025 - 10.2025
- Directed daily operations, ensuring seamless workflow during peak hours.
- Trained new team members on customer service and beverage preparation standards.
- Oversaw inventory management, focusing on restocking supplies and minimizing waste.
- Monitored quality control of drinks, maintaining compliance with company standards.
- Provided exceptional customer service, addressing issues to enhance guest experience.
- Supervised staff during shift changes, facilitating smooth transitions.
- Maintained store appearance by cleaning and organizing merchandise displays.
- Identified operational improvements and communicated recommendations to management.
Broista
Dutch Bros.
San Antonio
07.2024 - 01.2025
- Resolved customer issues with expertise, ensuring prompt and amicable solutions.
- Identified and fulfilled customer needs swiftly to improve service efficiency.
- Provided outstanding face-to-face and phone support, maintaining high satisfaction levels.
- Handled customer requests and inquiries, enhancing overall experience through effective communication.
- Engaged customers through strong interpersonal skills, fostering positive interactions.
- Developed innovative solutions to exceed customer expectations consistently.
- Managed time efficiently to meet deadlines consistently.
Education
Bachelor of Science - Criminology
St. Mary's University
San Antonio, TX05-2028
High School Diploma -
Sonia Sotomayor
San Antonio, TX05-2024
Skills
- Customer service
- Problem solving
- Team leadership
- Inventory management
- Effective communication
- Training and development
Timeline
Shift Lead
Dutch Bros
01.2025 - 10.2025
Broista
Dutch Bros.
07.2024 - 01.2025
Bachelor of Science - Criminology
St. Mary's University
High School Diploma -
Sonia Sotomayor