Rachel Portuondo
Central Islip
Summary
Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. [Number] years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Enthusiastic [Job Title] successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing [Number] housekeepers serving guests in [Number]-room hotel facilities.
Overview
13
13
years of professional experience
Work History
Housekeeping Manager/Director of Operations
Harbors Edge.
05.2012 - 02.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Account Manager
Arizona Iced Tea
03.2010 - 11.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Certificate - Medical Assisting/Computer Office Tech.
Suburban Technical School
Hempstead, NY01.1995
High School Diploma -
Brentwood High School
Brentwood, NY06.1993
Skills
- Dusting Furniture
- Cleaning Practices
- Window Cleaning
- Employee Evaluations
- Ordering Cleaning Supplies
- Cleaning and Sanitation
- Staff Evaluations
- Department Coordination
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager/Director of Operations
Harbors Edge.
05.2012 - 02.2023
Account Manager
Arizona Iced Tea
03.2010 - 11.2012
Certificate - Medical Assisting/Computer Office Tech.
Suburban Technical School
High School Diploma -
Brentwood High School
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