Rachel Powell

Provided front-line support for veterans, including checking them into/out of clinics, making appointments, coordinating messages/ medication .

Specialty consult completion tracking.

· Ensuring that Veterans are properly scheduled with Providers. · Scrubbing Provider schedules. · Cover Women's Health Clinic, Psychology, Primary Care when needed. · Unit management and oversight Managing the clinicians schedules (canceling and scheduling patients, rescheduling clinics, patient outreach) Patient .

· Preform support duties to promote patient care within a medical facility.

Prioritized work to ensure that deadlines are met. · Communicated effectively, both orally and in writing, with other departments, doctors, nurses, support staff, and patients. · Maintained a positive attitude and calm demeanor when faced with difficult situations. · Verified the Veterans personal information, such as an address, phone number, emergency contacts, next of kin, social security, and date of birth.

Serve as an initial point of contact for patient, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems

• Enter no-show information and monitor appointment requests from multiple electronic sources
• Verify and update demographics and insurance information when patient’s check-in for appointments

Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment

Perform medical records, administrative and clerical duties in support of the medical clinic through standard office automation systems. Initiates, locates, annotates, updates, and files patient medical records, and reviews records for completeness, accuracy, and consistency with medical facility requirements. Perform daily data quality functions to include End of-Day (EOD) processing, securing Third Party Collection forms, and tracking open encounters. Direct patient check-in and checkout processes. Register beneficiaries into the appointing and registration system, book appointments in primary and specialty clinics, book follow-up appointments, input cancellations, perform call-back reminders to patients and reschedule appointments according to appointing protocols and guidelines.

• Welcomes patients at the front desk, and provided them with information on the facility’s services.
• Directed patients and families to the right departments or personnel.
• Responded to inquiries over the telephone and in person, ensuring that facility protocol was kept in mind.
• Assisted patient registration staff in creating and maintaining patients’ records.
• Ascertained the confidentiality and integrity of all records and files pertaining to patients and procedures.