Summary
Overview
Work History
Skills
Timeline
Generic

Rachel Powell

Millsap,TX

Summary

Motivated and passionate leader with excellent organizational skills. Experience includes leadership, compliance, process creation and effective communication. Proven professional with ability to grow business and teams.

Overview

25
25
years of professional experience

Work History

Clinical Center Director

Solis Mammography
Granbury, TX
06.2021 - Current
  • Management of daily operations of clinic and staff with fulltime employees and several PRN
  • Annual reviews
  • Coaching and Training of staff
  • Budgeting
  • Strategic planning and execution of new projects and initiatives
  • Work closely with multiple departments and all levels of leadership through many mediums including written, verbal and personal communication
  • Created knowledge share sessions to broaden company collaboration and understanding
  • Assisted other locations in troubleshooting and streamlining workflows resulting in reduction in check in times and increase in patient satisfaction
  • Prepare and present reporting to partner leadership including CEO and CFO
  • Proven ability to interpret reports and translate into initiatives
  • Asked to participate in special projects including new AI training and go live
  • Creation of databases that were adopted zone wide by other leaders including regional director
  • Increased employee engagement and satisfaction
  • ACR and JCAHO accredited certification
  • HIPAA Compliance
  • First person in company history to be promoted from supervisor to director
  • Immediately identified several opportunities to reduce spending and increase productivity by merging old processes and taking many of them digital
  • Created pilot program to increase volume that generated 500K in less than 5 months which is huge accomplishment considering demographic and location of this center
  • Additionally, other centers adopted same processes and I helped train their teams, created reporting and measurements of productivity
  • Achieved 42% growth at location in first 18 months while breaking volume records most months

CC Supervisor

Solis Mammography
Fort Worth, TX
08.2018 - 06.2021
  • Created productivity reports daily
  • Built working relationships with center directors, regional directors and VPs
  • Payroll approval
  • Research, analysis and delegation escalation reporting inbox
  • Coordinate team activities and company functions
  • Troubleshoot technical issues and create IT tickets
  • Scheduling
  • Promoted Promise Book values
  • Managed employee scheduling to optimize shift coverage while minimizing overtime expenses.
  • Provided ongoing support to staff members, offering guidance on problem-solving and decision-making strategies.
  • Assisted in the hiring process by reviewing resumes, conducting interviews, and making recommendations for potential candidates.
  • Collaborated with colleagues to develop innovative solutions to complex problems, driving successful outcomes for multiple projects simultaneously.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Coordinated with upper management to execute company-wide initiatives, aligning department goals with overall business objectives.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted thorough assessments of employee skills sets leading towards more effective task delegation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Owner/Director

Rachel's Child Care
Hurst, TX
01.2010 - 06.2018
  • Coordinated and oversaw all daily operations
  • Created daily schedules
  • Established all forms of daily client communications
  • Managed employee and procedures
  • Created employee handbook, parent handbook as well as safety procedures
  • Developed and educated parents in proper methods of establishing schedules and training
  • Purchased and maintained all necessary inventory
  • Maintain state regulations and certifications
  • Analysis of P&L and established pricing in accordance with service offered
  • Keep apprised of of industry trends
  • Received payments in cash, check and credit cards.

Operations Manager

Texan Blue Pool Service
Southlake, TX
03.2006 - 10.2008
  • Explained company offerings to promote products and services to clients
  • Customer relations and retention
  • Received payments by phone
  • Built partnerships with local organizations to increase company offerings and improve services
  • Arranged service and maintenance for company fleet
  • Oversaw scheduling for day-to day activities of 12 technician employees
  • Screened applications and conducted interviews with potential employees
  • Purchased all necessary tools, parts and equipment for repairs, installs and maintenance
  • Purchased equipment
  • Ordered office supplies
  • Created route sheets and managed dispatch
  • Increased weekly revenue by 700% in six months.

Office Assistant

Surtrax Systems
Fort Worth, TX
02.2002 - 11.2004
  • Negotiated contracts with outside providers for acquisition of equipment and supplies nationwide
  • Booked employee travel and accommodations in U.S
  • And Puerto Rico
  • Organized lodging and entertainment for visiting clients
  • Customer Relations
  • Purchased equipment, tools and parts as well as arranged rental of heavy equipment
  • Ordered office supplies
  • Responsible for the arranging and booking of caterers and suppliers necessary for company events.

Customer Service and Dispatch Coordinator

Richer Delivers
Grapevine, TX
07.1999 - 12.2001
  • Reviewed new customer orders and requests and manually entered data into a centralized database
  • Manually created shipments, assigned carriers and dispatched shipments
  • Coordinated rush orders and order changes
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Acted as a liaison between logistics, carriers and customers
  • Produced bills of lading and updated shipment status information
  • Oversaw scheduling for the day-to day activities of 9 transportation employees and one dispatcher.

Skills

  • Decision-Making
  • Time Management
  • Self-Directed
  • Supervision and leadership
  • MS Office
  • Good Telephone Etiquette
  • First Aid/CPR
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Excellent Communication
  • Recordkeeping
  • Dependable and Responsible
  • Relationship Building

Timeline

Clinical Center Director

Solis Mammography
06.2021 - Current

CC Supervisor

Solis Mammography
08.2018 - 06.2021

Owner/Director

Rachel's Child Care
01.2010 - 06.2018

Operations Manager

Texan Blue Pool Service
03.2006 - 10.2008

Office Assistant

Surtrax Systems
02.2002 - 11.2004

Customer Service and Dispatch Coordinator

Richer Delivers
07.1999 - 12.2001

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Rachel Powell