Rachel Prince

• Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
• Increased client retention rates through personalized service and relationship building.
• Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
• Developed rapport with clients by understanding their needs and offering tailored solutions.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

I started work in Housekeeping, worked my way up to CNA, then became the Data Entry Clerk and Ward Clerk Supervisor. I transferred in-house to Synergy Care and was the Rehab Director before leaving my employer.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.