Rachel Quaigg
Steubenville
Summary
Dynamic professional with a proven track record at Trinity Health System, excelling in client support and project coordination. Skilled in effective conflict resolution and team development, I enhanced service line efficiency and improved patient satisfaction through innovative solutions and compassionate care. I am committed to fostering collaborative environments that drive performance and engagement.
Overview
8
8
years of professional experience
Work History
Administrator Resident -In-Training/Marketing Specialist
Capital Health/Carriage Inn of Steubenville
02.2025 - Current
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Evaluated customer needs and feedback to drive product and service improvements.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Developed rapport with residents and families, ensuring open communication and trust.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
- Learning all aspects of a Licensed Nursing Home Administrator's (LNHA) role in order to sit for the licensure exam.
- Completed BELTSS CORE of Knowledge
Service Line Coordinator
Trinity Health System
06.2022 - 01.2025
- Established performance metrics for the production line, enabling data-driven improvements in efficiency and quality.
- Developed training documents for onboarding employees.
- Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of equipment and workspaces.
- Monitored employee performance closely, providing guidance where necessary while recognizing achievements to maintain high morale.
- Facilitated open communication channels among team members, fostering a collaborative atmosphere conducive to problem solving.
- Promoted continuous improvement initiatives that led to increased overall performance of the service lines within Primary Care and Endocrinology.
- Managed staff hiring, training and supervision.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Interim Program Coordinator/Teaching Instructor
Belmont College
08.2021 - 06.2022
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions such as rewriting the Medical Assisting and Phlebotomy programs while meeting the accrediting body's requirements.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Adapted lessons to accommodate diverse learning styles, creating inclusive environments that met the needs of all students regardless of ability level or background knowledge.
- Devised, utilized and updated curricula and lesson plans for individual courses.
- Negotiating/obtaining externship contracts
- Development and implementation of "Release of Liability" form for students enrolled in the Medical Assisting, Phlebotomy, and Nursing programs.
Certified Medical Assistant
Trinity Health System
06.2017 - 08.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Obtained client medical history, medication information, symptoms, and allergies, weight, and blood pressure.
- Following HIPAA protocol
- Training and acclimating new hires
- Giving/documenting injections, scheduling surgeries, physical therapy, diagnostic testing, sending prescriptions,etc.
Education
Master of Science - Management
Ohio University
Athens, OH12-2022
Bachelor of Science - Integrated Healthcare Studies
Ohio University
Athens, OH08-2020
Associate of Applied Science - Medical Assisting
Eastern Gateway Community College
Steubenville, OH05-2017
Associate of Applied Science - Health Service
Eastern Gateway Community College
Steubenville, OH05-2016
Skills
- Client support
- Team development and guidance
- Project planning and prioritization
- Collaborative teamwork
- Effective conflict resolution
- Client relationship management
- Business management
- Project coordination
- Administrative support
- Presentation design
- Effective verbal communication
Timeline
Administrator Resident -In-Training/Marketing Specialist
Capital Health/Carriage Inn of Steubenville
02.2025 - Current
Service Line Coordinator
Trinity Health System
06.2022 - 01.2025
Interim Program Coordinator/Teaching Instructor
Belmont College
08.2021 - 06.2022
Certified Medical Assistant
Trinity Health System
06.2017 - 08.2021
Master of Science - Management
Ohio University
Bachelor of Science - Integrated Healthcare Studies
Ohio University
Associate of Applied Science - Medical Assisting
Eastern Gateway Community College
Associate of Applied Science - Health Service
Eastern Gateway Community College
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