Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Quaigg

Rachel Quaigg

Steubenville

Summary

Dynamic professional with a proven track record at Trinity Health System, excelling in client support and project coordination. Skilled in effective conflict resolution and team development, I enhanced service line efficiency and improved patient satisfaction through innovative solutions and compassionate care. Committed to fostering collaborative environments that drive performance and engagement.

Upon completion of my Administrator Resident-in-Training, my goal is to utilize my Licensed Nursing Home Administrator (LNHA) licensure within the Home Health Industry.

Overview

8
8
years of professional experience

Work History

Administrator Resident -In-Training/Marketing Specialist

Capital Health/Carriage Inn of Steubenville
02.2025 - Current
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
  • Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
  • Developed rapport with residents and families, ensuring open communication and trust.
  • Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
  • Learning all aspects of a Licensed Nursing Home Administrator's (LNHA) role in order to sit for the licensure exam.
  • Completed BELTSS CORE of Knowledge

Service Line Coordinator

Trinity Health System
06.2022 - 01.2025
  • Established performance metrics for the production line, enabling data-driven improvements in efficiency and quality.
  • Developed training documents for onboarding employees.
  • Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.
  • Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of equipment and workspaces.
  • Monitored employee performance closely, providing guidance where necessary while recognizing achievements to maintain high morale.
  • Facilitated open communication channels among team members, fostering a collaborative atmosphere conducive to problem solving.
  • Promoted continuous improvement initiatives that led to increased overall performance of the service lines within Primary Care and Endocrinology.
  • Managed staff hiring, training and supervision.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Interim Program Coordinator/Teaching Instructor

Belmont College
08.2021 - 06.2022
  • Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions such as rewriting the Medical Assisting and Phlebotomy programs while meeting the accrediting body's requirements.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Adapted lessons to accommodate diverse learning styles, creating inclusive environments that met the needs of all students regardless of ability level or background knowledge.
  • Devised, utilized and updated curricula and lesson plans for individual courses.
  • Negotiating/obtaining externship contracts
  • Development and implementation of "Release of Liability" form for students enrolled in the Medical Assisting, Phlebotomy, and Nursing programs.

Certified Medical Assistant

Trinity Health System
06.2017 - 08.2021
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Obtained client medical history, medication information, symptoms, and allergies, weight, and blood pressure.
  • Following HIPAA protocol
  • Training and acclimating new hires
  • Giving/documenting injections, scheduling surgeries, physical therapy, diagnostic testing, sending prescriptions,etc.

Education

Master of Science - Management

Ohio University
Athens, OH
12-2022

Bachelor of Science - Integrated Healthcare Studies

Ohio University
Athens, OH
08-2020

Associate of Applied Science - Medical Assisting

Eastern Gateway Community College
Steubenville, OH
05-2017

Associate of Applied Science - Health Service

Eastern Gateway Community College
Steubenville, OH
05-2016

Skills

  • Client support
  • Team development and guidance
  • Project planning and prioritization
  • Collaborative teamwork
  • Effective conflict resolution
  • Client relationship management
  • Business management
  • Project coordination
  • Administrative support
  • Presentation design
  • Effective verbal communication

Timeline

Administrator Resident -In-Training/Marketing Specialist

Capital Health/Carriage Inn of Steubenville
02.2025 - Current

Service Line Coordinator

Trinity Health System
06.2022 - 01.2025

Interim Program Coordinator/Teaching Instructor

Belmont College
08.2021 - 06.2022

Certified Medical Assistant

Trinity Health System
06.2017 - 08.2021

Master of Science - Management

Ohio University

Bachelor of Science - Integrated Healthcare Studies

Ohio University

Associate of Applied Science - Medical Assisting

Eastern Gateway Community College

Associate of Applied Science - Health Service

Eastern Gateway Community College

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