Rachel Quintanilla
Houston,TX
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
11
11
years of professional experience
Work History
Caretaker
Clarrisa Gomez
Houston
05.2020 - Current
- Assisted residents with daily living activities and personal care tasks.
- Assisted in medication management by organizing and reminding residents of dosages.
- Maintained a clean and safe environment through regular housekeeping duties.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Coordinated schedules for meals, appointments, and recreational activities.
Manager
Dicky's Barbecue Pit
Odessa, Texas
02.2015 - 04.2020
- Supervised daily operations and staff performance at busy barbecue restaurant.
- Trained new employees on customer service and food safety protocols.
- Managed inventory levels and ordered supplies to ensure product availability.
- Scheduled staff shifts to optimize coverage during peak hours.
- Resolved customer complaints and ensured satisfactory dining experiences.
- Coordinated team meetings to discuss operational improvements and updates.
- Implemented cost-control measures to enhance profitability in food service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted performance reviews for team members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
Sam Houston High School
Houston, TXSkills
- Patient care
- Customer service
- Employee training
- Inventory management
- Time management
- Team building
- Communication skills
Timeline
Caretaker
Clarrisa Gomez
05.2020 - Current
Manager
Dicky's Barbecue Pit
02.2015 - 04.2020
Sam Houston High School