Rachel Quintero-Flores
Leesburg,TX
Summary
Highly-dependable individual with basic healthcare and clerical skills. Goal-orientated, hard working, patient, and caring. Some experience in Microsoft Office and basic understanding of medical terminology. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Pittsburg ISD
Pittsburg, TX
10.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
Substitute Teacher
Como-Pickton CISD
Como, TX
04.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Maintained accurate records of student performance, attendance, and behavior.
- Implemented school policies and procedures in the classroom.
Home Health Care Attendant
Girling Home Health
Tyler, TX
04.2020 - Current
- Provided in-home personal care, such as bathing, dressing, and grooming assistance.
- Assisted with meal preparation and light housekeeping tasks.
- Monitored patient vital signs and reported changes to the physician or nurse.
- Transported patients to medical appointments and errands, as needed.
- Helped monitor medication schedules, ensuring timely administration of medications.
- Performed light cleaning duties within the home environment to ensure safety standards were met.
Office Administration Intern
WIC Office
San Angelo, TX
02.2024 - 04.2024
- Answered phones and directed calls to appropriate staff members.
- Completed filing tasks such as organizing patient charts and maintaining documents in an orderly fashion.
- Managed incoming and outgoing mail including faxing, scanning, and photocopying documents as needed.
Home Health Care Attendant
Cooper Home Health
Cooper, TX
05.2008 - 08.2011
- Provided in-home personal care, such as bathing, dressing, and grooming assistance.
- Assisted with meal preparation and light housekeeping tasks.
- Monitored patient vital signs and reported changes to the physician or nurse.
- Transported patients to medical appointments and errands, as needed.
- Assisted with mobility issues, such as using a walker or wheelchair.
- Helped monitor medication schedules, ensuring timely administration of medications.
- Performed light cleaning duties within the home environment to ensure safety standards were met.
Medical Debt Collector
West Asset Management
Sherman, TX
04.2011 - 07.2011
- Responsible for contacting patients with outstanding medical debt and negotiating payment plans.
- Developed and maintained relationships with healthcare providers to ensure accurate billing procedures were followed.
- Performed audits of patient accounts to identify discrepancies in billing or payments.
- Conducted outbound calls to customers regarding past due balances, payment arrangements, and other account inquiries.
- Processed credit card payments from customers over the phone or online via secure portals.
Education
Associate of Science - Medical Administration
Colorado Technical University
Colorado Springs, CO05-2013
High School Diploma -
Cumby High School
Cumby, TX05-2008
Skills
- Adaptable
- Verbal and written communication
- Individualized care
- Time Management
- Organizational Skills
- Self Motivation
- Attention to Detail
- Patient transportation
- HIPAA Compliance
- Appointment Scheduling
- Data Entry
- Medication Management
- Adaptability and Flexibility
- Active Listening
- Documentation And Reporting
- Patience and Persistence
- Call center background
- Payment Acceptance
- Assertiveness
- Payment Processing
- Reliability
- Pleasant Telephone Demeanor
- Effective Communication
- Appointment Coordination Abilities
- Data Entry Efficiency
- Office Administration Experience
- HIPAA Compliance Understanding
- Multitasking and Organization
- Computer Skills
- Phone and Email Etiquette
- Patient Scheduling
- Knowledge of HIPAA regulations
- Positive Attitude
- Follow-up skills
- Understanding of medical terminology
Timeline
Office Administration Intern
WIC Office
02.2024 - 04.2024
Substitute Teacher
Pittsburg ISD
10.2023 - Current
Substitute Teacher
Como-Pickton CISD
04.2023 - Current
Home Health Care Attendant
Girling Home Health
04.2020 - Current
Medical Debt Collector
West Asset Management
04.2011 - 07.2011
Home Health Care Attendant
Cooper Home Health
05.2008 - 08.2011
Associate of Science - Medical Administration
Colorado Technical University
High School Diploma -
Cumby High School
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