Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Quinteros

Leander,TX

Summary

Proactive leader with a seventeen-year history of success managing operations, building teams, and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgment and good problem-solving abilities. Proven track record in people development and accounts receivable processes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Independent Contractor

Self Employed
05.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated detailed reports to highlight product performance and usage metrics.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.

Administrative

PLCORP
08.2020 - 05.2021
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Executed record filing system to improve document organization and management.

Night Auditor

Candlewood Suites
02.2020 - 09.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Assistant General Manager

Holiday Inn Express
11.2018 - 01.2020
  • rooms.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Billing Manager

Norfoxx Refrigeration, Inc
07.2016 - 10.2018
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.

General Manager

YLQ /HIRR
01.2014 - 06.2016
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.

Business Assistant

Heartland Dental, LLC
01.2013 - 05.2014
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Engaged with customers to build business relationships.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Front Desk - Supervisor

YLQ / HIRR
03.2012 - 01.2014
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Assistant General Manager

Ramada Inn
06.2008 - 01.2012
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.

Front Desk - Guest Service Agent/Night Auditor

Drury Hotels
08.2007 - 04.2008
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

GED -

State of Missouri
St Louis, MO
2007

Skills

  • Team Leadership Expertise
  • Employee Discipline
  • Budget Controls
  • Procedural Optimization
  • Google Drive
  • Business Operations Knowledge
  • Customer Retention
  • Sales Coaching

Certification

  • Foot Certified- IHG
  • Certified General Manager - IHG
  • Certified General Manager - La Quinta Inns
  • TABC
  • Servsafe



Timeline

Independent Contractor

Self Employed
05.2021 - Current

Administrative

PLCORP
08.2020 - 05.2021

Night Auditor

Candlewood Suites
02.2020 - 09.2020

Assistant General Manager

Holiday Inn Express
11.2018 - 01.2020

Billing Manager

Norfoxx Refrigeration, Inc
07.2016 - 10.2018

General Manager

YLQ /HIRR
01.2014 - 06.2016

Business Assistant

Heartland Dental, LLC
01.2013 - 05.2014

Front Desk - Supervisor

YLQ / HIRR
03.2012 - 01.2014

Assistant General Manager

Ramada Inn
06.2008 - 01.2012

Front Desk - Guest Service Agent/Night Auditor

Drury Hotels
08.2007 - 04.2008

GED -

State of Missouri

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