Rachel Quiroz

• Cleaned guest rooms thoroughly using approved cleaning techniques and supplies.
• Maintained cleanliness of common areas, including lobbies and hallways.
• Managed laundry operations, ensuring timely washing and folding of linens.

Took incoming call from both current and New customers wanting to install new home cable service and home internet service

Assisted customer with any issues or concerns

: Maintain daily call-center stats to improve the quality of customer service

: Trained new hire reps in a calls room setting aswell as Assisted with in the job rating while out on call center floor

: Collected on accounts 30-90 days past due to bring accounts current

• Advised clients on mortgage options and financial solutions.
• Reviewed credit reports and assessed borrower risk profiles.
• Evaluated loan applications for compliance with guidelines and regulations.