Rachel Rachunok
Lincoln,NE
Summary
To use my strong leadership, excellent attention to detail and encouraging customer service skills to become a part of your team. I will encourage and motivate an awesome team to superior customer service, while strengthening our community & business relationships. I want to use my tenacious, outgoing, and energetic work habits to sharpen and grow in a leadership environment. I want to grow the personal and professional goals of my team, while strengthening my own. I am looking to become a part of a team environment that builds each other up, while we share with the community each other's very best.
Overview
6
6
years of professional experience
Work History
Financial Counselor- Patient Access III
Conifer Health-St. Elizabeth Regional Medical Center
Lincoln, NE
03.2023 - Current
- Greeting patients with kind and welcoming customer service, complete full patient registration at date of service adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
- Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
- May also assist with scheduling diagnostic or surgical procedures, conducting physician office/patient interviews, and explains hospital procedure guidelines and policies
- Provides full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicare services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors
- Perform thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, leads shift Patient Access Operations, and collaborates with Department leaders in process and operational excellence
- Annual continuing education and credentialing to meet local, state, federal regulations
- As well as required training Healthcare credentialing including but not limited to, (HIPAA) compliance certification, Safety training and HR annual training.
Mortgage Loan Processor
West Gate Bank
Lincoln, NE
05.2022 - 02.2023
- Communicated with originator and applicant concerning progress of loan file
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Verified credit histories, personal references and employment backgrounds for each applicant
- Coordinated closing process with attorneys, title companies, and government clerks
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation
- Consulted with outside vendors to identify and resolve loan closing issues.
Mortgage Loan Processor
Liberty First Credit Union
Lincoln, NE
05.2021 - 05.2022
- Developed and maintained relationships with customers, lenders and other third parties
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Fielded customer complaints and provided solutions
- Compiled closing packages for drafting and presentation accuracy
- Assessed loan portfolios for compliance with underwriting policies.
Loan Processor
Eagle Mortgage
04.2018 - 09.2020
- Review loan approval; work with borrower to gather appropriate documentation
- Follow up with borrowers as required / requested
- Finalize documentation with the lender and keep borrowers informed of rules and obligations
- Create and submit a loan package to the lender
- Satisfy all conditions when received from underwriter
- Communicate with borrowers, lenders, realtors and title companies to ensure all parties are kept apprised of the process
- Assist Office Manager with the Customer Database, answering phones, etc
- Work within established regulations to adhere to all applicable laws and regulations.
Banking Operations Quality Review & Reporting Spec
Security National Bank
Omaha, NE
01.2018 - 04.2019
- Drafted technical documents such as deviation reports, testing protocol and trend analyses
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations
- Developed and implemented procedures to meet product quality standards
- Assessed products or services to evaluate conformance with quality standards
- Inspected incoming and outgoing materials for accuracy and quality
- Resolved customer complaints by investigating problems and developing solutions.
Timeline
Financial Counselor- Patient Access III
Conifer Health-St. Elizabeth Regional Medical Center
03.2023 - Current
Mortgage Loan Processor
West Gate Bank
05.2022 - 02.2023
Mortgage Loan Processor
Liberty First Credit Union
05.2021 - 05.2022
Loan Processor
Eagle Mortgage
04.2018 - 09.2020
Banking Operations Quality Review & Reporting Spec
Security National Bank
01.2018 - 04.2019
Similar Profiles
Sara MitchellSara Mitchell
Registered Nurse- Burn Unit at St. Elizabeth Regional Medical CenterRegistered Nurse- Burn Unit at St. Elizabeth Regional Medical Center
Natasha MassieNatasha Massie
Patient Access Supervisor/ Emergency & Main Outpatient Departments at Conifer Health Solutions/ St. Elizabeth Critical Access HospitalPatient Access Supervisor/ Emergency & Main Outpatient Departments at Conifer Health Solutions/ St. Elizabeth Critical Access Hospital
Hannah TremaineHannah Tremaine
Clinical Laboratory Technician at Dignity Health St John's Regional Medical CenterClinical Laboratory Technician at Dignity Health St John's Regional Medical Center
Brandon L. EnglerBrandon L. Engler
VP of Business Development & Director of Operations at BluCor Construction GroupVP of Business Development & Director of Operations at BluCor Construction Group
Hillary HobbsHillary Hobbs
Science Teacher at Parkview Christian SchoolScience Teacher at Parkview Christian School