Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Part TimeLocation Preference
On-SiteOpen to relocation: No
Open To Work
Rachel Racicot
Kennewick,WA
Work Preference
Summary
Motivated Restaurant Professional experienced in waitressing, customer service, and management. Delivered outstanding service and effectively led teams while managing daily operations. Committed to enhancing customer satisfaction and fostering positive experiences. Servsafe certified since 2024.
Overview
15
15
years of professional experience
Work History
PM Shift Manager
Lee Adams Enterprises-McDonald's #5223
Kennewick, WA
02.2024 - Current
- Directed kitchen and service operations, improving workflow and service quality
- Exceptional customer service and conflict resolution skills
- Team leadership and staff training experience
- Maintained high standards in food service, enhancing customer satisfaction
- Ability to stay organized and multitask in fast-paced settings
- Managed cash handling processes, ensuring accuracy and security
Administrative Executive Assistant
Houston Methodist Hospital
Houston, Texas
07.2011 - 12.2018
- Managed calendars and scheduled appointments for hospital executives.
- Coordinated travel arrangements for staff and executives, ensuring adherence to organizational policies and smooth execution of travel plans.
- Managed over 20 pathologists' travel expenses and maintained credential records
- Prepared meeting agendas and documented minutes during executive meetings.
- Organized events and meetings, collaborating with multiple departments to ensure seamless logistics and successful outcomes.
- Drafted and edited internal communications and reports for hospital departments.
- Addressed client inquiries and served as liaison with both international and national regarding medical results and biopsies in accordance to HIPAA laws
- Maintained confidential files and records in accordance with hospital regulations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Server
Woodrow's
Houston, TX
- Managed multiple tables and guests' needs simultaneously during high-volume shifts
- Provided exceptional customer service to enhance dining experience.
- Took and processed orders accurately and efficiently.
- Built rapport with regular customers, fostering repeat business and customer loyalty
- Maintained cleanliness of tables and service areas throughout shifts.
- Trained new hires on service standards and procedures
Server
Sam's Boat
Houston
- Delivered exceptional service to daily customers in high-volume environment.
- Resolved guest inquiries and concerns promptly to enhance guest satisfaction.
- Processed orders accurately and efficiently to ensure smooth operations.
Server
Saltgrass Steakhouse
Houston, Texas
- Delivered exceptional customer service, contributing to positive dining experiences.
- Greeted customers, answered questions, and recommended specials, fostering customer satisfaction and driving sales.
- Exhibited enthusiasm and knowledge of restaurant's menu, enhancing guest engagement and satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Hostess
Outback
Houston, Texas
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Ensured cleanliness of dining area and hostess station, enhancing guest experience.
- Fostered enjoyable atmosphere through friendly conversations with guests, promoting positive dining experiences.
Education
Bachelor of Science -
University of Houston
Houston, TXSkills
- Motivated and experienced restaurant professional with strong background in waitressing
- Adept in delivering excellent customer service
- Conflict resolution
Timeline
PM Shift Manager
Lee Adams Enterprises-McDonald's #5223
02.2024 - Current
Administrative Executive Assistant
Houston Methodist Hospital
07.2011 - 12.2018
Server
Woodrow's
Server
Sam's Boat
Server
Saltgrass Steakhouse
Hostess
Outback
Bachelor of Science -
University of Houston