Rachel Radcliffe
Bloomington,IL
Summary
Accomplished professional with a proven track record in small business operations and mortgage underwriting at Finance of America Mortgage. Expert in business marketing and customer service, I have significantly enhanced company reputations and client satisfaction through strategic management and critical thinking. Skilled in documentation review and decision-making, my approach has consistently led to successful outcomes and operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Small Business Owner
RMR Leverage Group LLC
02.2021 - 09.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Mortgage Underwriter
Finance of America Mortgage
02.2021 - 09.2022
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
Managing Real Estate Broker& Notary
RMR Realty Partners
03.2003 - 12.2016
- Increased client retention through consistent follow-up and ongoing communication, addressing concerns promptly and providing valuable industry insights.
- Managed a portfolio of properties for optimal return on investment through regular market analysis and valuation adjustments.
- Mentored junior agents, sharing knowledge of successful sales techniques and fostering professional growth within the team.
- Negotiated favorable terms for clients during property transactions, leading to increased client satisfaction and repeat business.
- Performed thorough review of document contents before notarization, ensuring accuracy and completeness.
- Prepared error-free loan packages for mortgage refinancing transactions that led to successful funding without delays or complications.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Examined documents for accuracy, completion and compliance before notarizing.
Education
Columbia College
Chicago, ILColdwell Real Estate
Bloomington Il Cornell University
RemoteSkills
- Small business operations
- Business marketing
- Customer Service
- Business Management
- Underwriting guidelines
- Documentation Review
- Decision-Making
- Microsoft Office
- Analytical and Critical Thinking
- Data Entry
- Claims Processing
- Claims Investigation
- Insurance policy knowledge
- Freight Rate Negotiation
- Record Keeping Abilities
- Dispatch Software Proficiency
Timeline
Small Business Owner
RMR Leverage Group LLC
02.2021 - 09.2024
Mortgage Underwriter
Finance of America Mortgage
02.2021 - 09.2022
Managing Real Estate Broker& Notary
RMR Realty Partners
03.2003 - 12.2016
Columbia College
Coldwell Real Estate
Cornell University
Similar Profiles
Anna SabbatinoAnna Sabbatino
Property Manager at Carroll Management Group sold to The RMR GroupProperty Manager at Carroll Management Group sold to The RMR Group
Justin JonesJustin Jones
Electrician at RMR Solution LLCElectrician at RMR Solution LLC
Ryan MazzottaRyan Mazzotta
Finance and Accounting Intern at The RMR GroupFinance and Accounting Intern at The RMR Group