Rachel Rains

Interim Team Lead:

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Accurately followed and learned all responsibilities of the Team Lead position.
• Assisted in the training of new team members on safety protocols and operations procedures. Collaborated with fellow team members to complete tasks efficiently, fostering a positive work atmosphere focused on productivity.
• Demonstrated adaptability in the face of changing workplace demands by quickly mastering new tools, technologies, and best practices within the industry.

Team Member:

• Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
• Managed multiple tasks simultaneously while maintaining high quality standards.
• Performed cash, card, and check transactions to complete customer purchases, managing efficient cash register operations.
• Entered shipped information into computer by hand and by hand-held scanner that read bar codes on goods.
• Lifted and moved items weighing 70 pounds multiple times per shift.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Planned, organized, and controlled operations of front-end area.
• Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
• Trained and mentored team members to achieve front-end operational goals.
• Kept checkout areas clean and organized by delegating tasks to team members.
• Completed point-of-sale transactions, maintaining control of cash at registers.
• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

• Capable of understanding instructions given verbally or written form quickly and accurately executing them.
• Able to work independently with minimal supervision while maintaining high standards of quality.
• Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters and cloths.
• Adhered to professional house cleaning checklist.
• Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
• Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.