Rachel Ramage
Logistics Coordinator
Jacksonville,FL
Summary
Strategic and forward-thinking business leader with a proven background managing logistics and operations in the Government and Freight forwarding industries. Detail-oriented with demonstrated skills in managing operations to increase efficiency and maximize business performance. Highly organized with strong leadership and communications skills.
Overview
16
16
years of professional experience
Work History
Complaint Coordinator
R2 Logistics
10.2022 - 01.2024
- Researched and developed risk assessment by verifying legitimacy of carriers before contract was signed.
- Improved service level of legitimate carriers by 90%.
- Approved and declined carriers based off SOP Research, Email Management, Analyze or interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, or warehousing
- Applied logistics modeling techniques to address issues, such as operational process improvement.
- Managed day to day operations of carrier procedures.
- Conducted regular capacity reviews to identify areas for improvement and develop action plans.
- Implemented proactive measures to prevent capacity-related issues, ensuring uninterrupted service delivery.
- Managed vendor relationships to secure necessary resources and ensure timely delivery of services.
- Gained strong leadership skills by managing projects from start to finish.
Logistics Coordinator
MNX Global Logistics
12.2021 - 10.2022
- Communicated with vendors and agents professionally and timely for alerts and status on shipments, as well as escalated issues at hand
- Improved order accuracy through meticulous data entry and verification processes.
- Urgent medical air freight transplant for patients with 100% success rate.
- Worked all the varied roles of a Logistics Coordinator in addition to keeping a special eye on key accounts
- Checked shipments daily for SOP adherence.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Handled all escalations, managing and following all escalation processes accurately.
- Advised clients on transportation and payment methods.
- Checked import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
- Contacted vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
- Determined method of shipment and prepare bills of lading, invoices, and other shipping documents
- Entered shipping information into a computer.
Government Operations
Landstar SJX
06.2019 - 06.2021
- Maintained ongoing customer and vendor relationships
- Ordered processing and routing, shipping tracking and general data input
- Communicated timely with clients and or consignee and or vendors regarding any issues affecting shipments
- Negotiated contracts with vendors for optimal pricing, ensuring the best value for the agency''s resources.
- Implemented processes and procedures to improve overall efficiency in operations. Improved overall efficiency by accurately filing documentation with 99% approval rate.
- Security clearance with International Airfreight
Customer Service Representative
Miller Leaman
05.2016 - 08.2018
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated Rates with Carriers for transportation
- Handled in and outbound transportation
- Used UPS, Fedex and DHL for smaller shipments
- Created packing list and export documents for shipments
- Assisted Sales team with support need's
- Accounts payables via peachtree
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Business Capacity Manger
Sunteck Transport
05.2014 - 06.2015
- Managed company fleet to cut cost of outsourcing freight
- Delivered high demand for new customers need for trucks
- Assisted Sunteck agents with utilizing company trucks
- Prepared or validate documentation on automated logistics or maintenance-data reporting or management information systems
- Proposed logistics solutions for customers
- Provided logistical facility or capacity planning analysis for distribution or transportation functions
- Provided logistics technology or information for effective and efficient support of product, equipment, or system manufacturing or service
- Reviewed contractual commitments, customer specifications, or related information to determine logistics or support requirements.
Customer Care Agent
Momentum Transportation
05.2012 - 06.2013
- Delivered time critical high volume customer service for key accounts
- Planned freight loads resulting in value optimization
- Responsible for the track and trace for high value shipments.
- Increased issue resolution rate by 20% through continuous training and performance evaluation.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Developed strong relationships with key accounts, leading to increased client retention rates by 65%.
Education
High School Diploma -
Northeast High School
Pasadena, MDSkills
Interagency Coordination
Research and reporting
Organizational Development
Business process improvement
Logistics Management
Analysis and reporting
Compliance understanding
Project Management
Operational Efficiency
Customer Relationships
Capacity Planning
Operations Management
Quality Assurance
Contract Administration
Administrative Management
Customer Service Management
Performance Improvement
Customer Retention
Data Analysis
Attention to Detail
Analytical Thinking
Organizational Skills
Operations Oversight
Time management abilities
Team Leadership
Logistics
Desktops, Laptops, and Mobile Devices
Relationship Building
Policy Development and Enforcement
Proficient in AS 400, & TMS
Excellent Communication
Adaptability and Flexibility
Process Improvements
Interpersonal Skills
Problem-Solving
Demand forecasting
Ability Summary - Areas Of Expertise
- Supply Chain
- Strong Analytical Skills
- Strategic Planning
- Customer Relations
- Contract Management
- Operations Management
Timeline
Complaint Coordinator
R2 Logistics
10.2022 - 01.2024
Logistics Coordinator
MNX Global Logistics
12.2021 - 10.2022
Government Operations
Landstar SJX
06.2019 - 06.2021
Customer Service Representative
Miller Leaman
05.2016 - 08.2018
Business Capacity Manger
Sunteck Transport
05.2014 - 06.2015
Customer Care Agent
Momentum Transportation
05.2012 - 06.2013
High School Diploma -
Northeast High School