Summary
Overview
Work History
Education
Skills
Timeline

Rachel Ramos

SACRAMENTO,CA

Summary

Reliable team collaborator who adapts to changing needs and ensures supportive environment for both patients and staff. Possesses patience, effective communication, and time management skills. Demonstrates strong delegation, hardworking, and reliability, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Delivery Driver

Door Dash
06.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Host

Olive Garden
04.2021 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Shelter Specialist

The Womens Center
10.2016 - 05.2019


  • Conducted thorough assessments of client needs, identifying key areas for intervention and support.
  • Facilitated workshops on life skills topics such as budgeting, job readiness, and stress management to enhance client selfsufficiency.
  • Provided ongoing follow-up care after initial interventions were implemented ensuring continued stability among successful cases.
  • Provided crisis intervention services as needed, de-escalating situations and connecting clients with emergency resources.
  • Delivered culturally competent care working effectively with diverse populations experiencing homelessness risk factors.
  • Monitored client progress regularly, adjusting service plans as needed to optimize outcomes for each individual or family served.
  • Built trusting relationships with clients by maintaining open lines of communication and demonstrating empathy for their individual experiences.

Sales Rep

Denios Flea Market
08.2009 - 10.2019


  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Office Administrative Assistant

Jcpenney Catalog Call Center
05.2005 - 10.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues with proactive leadership.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information
  • Reviewed and updated customer information in database for accuracy.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.

Shift Lead

Mcdonalds
06.2003 - 11.2006


  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Assistant Lead Front Office Receptionist

Salon 701
11.2003 - 10.2005
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct stylist.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Managed reservation system, ensuring accuracy of bookings and preventing overbooking situations.
  • Participated in weekly meetings discussing ways to improve overall guest satisfaction scores while addressing any internal challenges faced by the front office team.
  • Handled high-volume phone calls professionally, directing inquiries to appropriate departments or personnel as needed.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.

Daycare Assistant

Calvary Daycare
12.2003 - 07.2005
  • Assisted teachers with supervision and care of group of 12 children.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play care to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.

Education

Still Pursuing Degree - Nursing Education

Sacramento City College, Sacramento, CA

Skills

  • Infant Care
  • Early Childhood Development
  • Parent-Teacher Communication
  • Activities Planning
  • Social Development
  • Activity Planning
  • Social and academic development
  • Nutrition planning
  • Lesson Planning
  • Rapport Building
  • Meal coordination
  • Motor Skills Development
  • Curriculum Planning
  • Friendly and Respectful
  • Caring and Responsible
  • Time Management
  • Observing and Monitoring Behavior
  • Safety awareness
  • Punctual and Reliable
  • Infant Care and Feeding
  • Coordination and Teamwork
  • Conflict Resolution
  • Child Safety
  • Attention to Detail
  • Housekeeping abilities
  • Goal Setting

Timeline

Host - Olive Garden
04.2021 - 09.2023
Delivery Driver - Door Dash
06.2020 - Current
Shelter Specialist - The Womens Center
10.2016 - 05.2019
Sales Rep - Denios Flea Market
08.2009 - 10.2019
Office Administrative Assistant - Jcpenney Catalog Call Center
05.2005 - 10.2009
Daycare Assistant - Calvary Daycare
12.2003 - 07.2005
Assistant Lead Front Office Receptionist - Salon 701
11.2003 - 10.2005
Shift Lead - Mcdonalds
06.2003 - 11.2006
Sacramento City College - Still Pursuing Degree, Nursing Education

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Rachel Ramos