Rachel Rapson
Summary
Business and marketing student with strong experience in customer service, sales, and team leadership. Proven ability to build client relationships, upsell effectively, and manage tasks in fast-paced environments. Skilled in problem-solving, teamwork, and multitasking, with proficiency in Microsoft Office and a solid understanding of business and marketing principles. Seeking a role in business or marketing with opportunities for growth and long-term success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Westside Social
01.2022 - Current
- Provide excellent customer service by efficiently managing multiple tables in a fast-paced environment, ensuring customer satisfaction and timely service.
- Served food and beverages promptly with focused attention to customer needs.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Uphold high standards of cleanliness and organization, ensuring compliance with health and safety regulations.
- Consistently achieve high sales by upselling menu items and promoting restaurant promotions.
Server
Reds at Thousand Oaks Restaurant
10.2021 - 07.2022
- Delivered personalized, high-quality service to 15-20 guests per shift, ensuring a memorable dining experience at an upscale restaurant on a private golf course.
- Recommended premium wine pairings to complement menu offerings and elevate the guest experience.
- Efficiently managed orders and processed cash, debit, credit, and gift card payments using the POS system with precision.
- Provided attentive, unhurried service to a membership-based clientele, fostering long-term relationships and repeat business.
- Collaborated with kitchen staff to ensure timely and seamless coordination of courses, contributing to a relaxed and refined dining atmosphere.
Server
Red Lobster Seafood Restaurant
03.2021 - 01.2022
- Provided fast-paced, friendly service to a high volume of guests, ensuring accurate order taking and timely food and beverage delivery.
- Leveraged menu knowledge to recommend dishes and upsell signature seafood items, boosting sales and guest satisfaction.
- Efficiently handled multiple tables during peak hours, maintaining smooth service and prioritizing guest needs.
- Accurately processed orders and payments using the Point of Sale (POS) system, handling cash, credit, and gift card transactions.
- Maintained a clean, organized workspace, ensuring compliance with food safety and sanitation standards.
- Collaborated with kitchen staff to accommodate special requests and dietary needs, enhancing the guest dining experience.
Server/Hostess
Brann's Steakhouse and Grille
08.2016 - 03.2021
- Served as both a server and host for five years, delivering excellent customer service in a fast-paced steakhouse environment.
- Greeted guests, managed reservations, and coordinated seating to optimize table turnover while maintaining a welcoming atmosphere.
- Efficiently handled multiple tables, delivering accurate and timely food and beverage service to ensure a positive guest experience.
- Provided menu recommendations and consistently upsold signature steak and drink items to boost sales.
- Processed payments through the POS system, ensuring accurate transactions and balanced cash/credit payments.
- Trained and mentored new team members, contributing to overall team performance and smooth operations.
- Maintained clean dining areas and adhered to food safety standards.
Education
Bachelor of Arts Degree - Business Administration
Ferris State University
Big Rapids, MI04.2025
Associate of Arts Degree - General Business
Grand Rapids College
Grand Rapids, MI01.2020
Skills
- Customer Relationship Management
- Upselling and Product Promotion
- Team Leadership and Mentorship
- Time Management and Multitasking
- Collaboration and Teamwork
- Problem Solving and Adaptability
- Sales and Marketing Knowledge
- Proficiency in Microsoft Office Suite
Accomplishments
- Over 8 years of experience in hospitality, providing exceptional service since 2016.
- Trained and mentored new team members, improving team efficiency and service quality.
- Proficient in Microsoft Office Suite, effectively utilizing tools for both business and academic tasks.
- Made the College of Business Dean's List multiple times for academic excellence.
Certification
- Content Marketing Principles for Business- Semrush Academy
- Leadership & People Management- Semrush Academy
- Social Media Marketing Crash Course- Semrush Academy
Timeline
Server
Westside Social
01.2022 - Current
Server
Reds at Thousand Oaks Restaurant
10.2021 - 07.2022
Server
Red Lobster Seafood Restaurant
03.2021 - 01.2022
Server/Hostess
Brann's Steakhouse and Grille
08.2016 - 03.2021
Bachelor of Arts Degree - Business Administration
Ferris State University
Associate of Arts Degree - General Business
Grand Rapids College
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