Rachel Reaux
Pinole,CA
Summary
Analytical and detail-oriented individual experienced in coordinating, planning, and supporting daily operations. 10+ years of experience in corporate security, working various supervisory and administrative roles. Maintains a high level of professionalism, patience and efficiency to minimize client dissatisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Record Technician/Public Safety Dispatcher
UC Berkeley Police Department
Berkeley
10.2021 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enters, retrieves, and maintains data and information from a variety of state and local automated systems.
- Conducts record checks and researches files for requested information; processes and prepares complaints for court appearances
- Perform a variety of clerical duties related to record keeping for the Police Department; gather, analyze, and evaluate facts and evidence and reach sound conclusions.
GSOC Supervisor/GSOC Operator
Confidential
San Francisco, CA
06.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage events/incidents.
GSOC Program Coordinator/ GSOC Assistant Manager
Palantir
Palo Alto, CA
02.2018 - 06.2019
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Identified system needs and designed processes to support business requirements.
- Implemented and led meetings, opening up dialog with area managers to discuss Business Continuity and Disaster Response Planning.
- Established team priorities, maintained schedules and monitored performance.
GSOC Analyst/ Senior Badging Administrator
Uber Technologies Inc.
San Francisco, CA
01.2015 - 02.2018
- Responsible for producing high volumes of badging requests for over ninety global office locations. Processed all new hire badges, obtaining and editing photos with Adobe Photoshop in support of producing high quality final products.
- Processed new employees, including on-boarding, orientation and training.
- Responsible for monitoring safety and security of the corporation's employees, facilities and property worldwide. Using variety of tools that range from global access control and alarm monitoring systems.
- Actively monitoring executive residence alarms globally to identify and resolve security threats to executives.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Receptionist Supervisor
Shorenstein
San Francisco, CA
05.2014 - 02.2015
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Bookkeeper
Safeway
Pinole, CA
11.2009 - 05.2014
- Reviewed and filed financial documents, and posted daily receipts and payments in accordance with all corporate protocols.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Maintained and processed invoices, deposits and money logs.
- Supported operations by communicating with customers, filing documents and managing data.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
Education
Associate of Science - Criminal Justice
ITT Technical Institute
Indianapolis, INSkills
- Training and Development
- Processes and Procedures
- Project Management
- Operations Management
- Crisis Intervention
- MS Office Suite Knowledge
- Medical Emergency Response
- Diplomatic/Analytical Skills
Accomplishments
- Managed multiple projects while meetings challenging deadlines.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Created and implemented Standard Operating Procedures, Policies, Roles & Responsibilities Document, Trackers, Camera Audit, Canned Responses and a Security Severity Matrix for a GSOC Center.
- Created a comprehensive Training Curriculum with visual aids; and successfully trained a new group of GSOC Operators to provide knowledge and enhance skills.
Certification
- FEMA Introduction to Incident Command System
- FEMA National Incident Management System (NIMS)
- FEMA Fundamentals of Emergency Management
- HIPAA: Protected Health Information for Public Entities
- AED/CPR Certified And Basic First Aid
Advanced Knowledge in the Following Applications/Programs
Everbridge, JIRA, Envoy, Slack, Ijet Worldcue, Travel Tracker, International SOS, OSINT, NC4, Dataminr, Citizen, One Note, Adobe Photoshop, S2 Enterprise, C-Cure, Avigilon, Genetec, Symmetry Enterprise, EagleEye, ExacqVision and Magic Monitor.
Timeline
Record Technician/Public Safety Dispatcher
UC Berkeley Police Department
10.2021 - Current
GSOC Supervisor/GSOC Operator
Confidential
06.2019 - Current
GSOC Program Coordinator/ GSOC Assistant Manager
Palantir
02.2018 - 06.2019
GSOC Analyst/ Senior Badging Administrator
Uber Technologies Inc.
01.2015 - 02.2018
Receptionist Supervisor
Shorenstein
05.2014 - 02.2015
Bookkeeper
Safeway
11.2009 - 05.2014
Associate of Science - Criminal Justice
ITT Technical Institute
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