Rachel Reed
Marietta,Ga
Summary
Motivated, ambitious, and hardworking assistant with a proven track record in cultivating strong customer relationships and driving sales. Skilled in accurately assessing customer needs and providing exceptional communication and interpersonal skills to deliver superior customer service. Adept at building rapport and establishing trust with clients, resulting in increased customer satisfaction and loyalty which is huge for customers and accounts in the sales center. Committed to exceeding expectations and contributing to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Center Assistant
United Distributors
02.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling non-buy accounts and relationship building.
- Achieved assistant top performer status consistently through dedication to meeting goals and exceeding expectations.
- Exceeded sales targets through effective planning and goal setting.
- Lead staff trainings for wine, spirits and beer
- Hosted a Silver Oak and Twomey wine dinner with Fogo De Chao
- Performed many different tastings with customers in order to place new items
- Completed all required surveys in a minimum of 8 accounts a day. CPG, Menu Survey, Quality Audits and Account Planners.
- Build presentations, pricing sheets, tasting notes to bring with me when performing a tasting for a new product or while hosting a staff training.
- Help customers build and create their full bar menu or specialty cocktail menus and features (using canva).
- Leader of the team of the 4 sales center assistants
- Developed target lists and reports for MBO opportunities, as well as creating and leading majority of sales center blitzes. Pulling reports based on different areas where I believed what we were selling would be a good target and then I put together a full schedule that I would then send out to the reps for them to fill out a week prior to our scheduled blitz.
- Learned the ways of the inside sales representatives by covering anywhere from a day to an extended period of time. Communicate with accounts via phone calls, text messages and emails. Input orders, answer questions and solved customers problems and complaints in the best way possible.
- Developed key customer relationships within my territory to help increase sales
- Successfully was able to get business back at a lot of non-buy accounts, but walking In the door, having conversation and sitting down with the buyer to help them understand what products would be best for them in their establishment.
- Completed assignments and projects given to me by my manager as well as upper management.
- David Shoulberge chose me to sit and shadow for a morning to see how exactly the sales center works and the way we navigate encompass, communicate with customers, and input orders.
Sales Representative
The Curated Luxury Collection
01.2020 - 12.2023
- Develop relationships with new and old clients to maintain trust and sales with each other
- Travel weekly to different high end jewelry stores (clients) to set up displays as well as trunk shows
- Perform daily input of sales data from customers via face to face visits, email and phone calls
- Authenticate all bags once received to make sure it is 100% real and in great condition before selling and showing to clients
- Run the social media, go live, post pictures and reels everyday, engage with followers
- Attend different trade shows and events to advertise, meet new potential clients and set up a table for sales
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Bartender
JD's BBQ/JD's on the Lake
08.2019 - 02.2023
- Memorized over 75 menu items and created custom drinks for 70-400 customers a shift
- Swiftly and successfully resolve conflict resulting in customer satisfaction majority of the time
- Provided friendly customer service all while remaining calm during periods of high volume
- Warmly greet new and returning customers and develop relationships in customer loyalty
- Meticulously manage the cash flow operations totaling $1,500-$8,000+ per shift
- Count inventory and place liquor, wine and beer orders
- Set up meetings with distributors for events at the Lake location (seasonal)
Sales Associate Manager/Online Sales Manager
Fiore Boutique
09.2015 - 04.2017
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories, as well as handling staff scheduling and job duties
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Handled all online sales and online inventory, as well as shipping orders
- Meticulously handled POS system transactions, include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Improved online sales conversion rates by 87% while fostering amazing customer experiences.
Education
Integrative Studies - Public Relations
Kennesaw State University
Kennesaw, GA12.2020
Skills
- Excellent and Effective Communication
- Organizational Skills
- Personable
- Leadership
- Customer Service
- Problem Solving
- Invoicing and billing
- Multitasking and Time Management
- Customer relations/ relationship building
- Presentation development
Accomplishments
- learned how to confidently pull encompass reports as well as CPG reports to help build target lists.
- Hosted a Silver Oak and Twomey wine dinner at Fogo De Chao
- 28 new placements in one account during one meeting (all commodities)
- Exceeded majority of the assistant MBO programs by hitting the number first or getting the most placements by end of program.
- Attending (non-mandatory to SC) product launches and events in order to gain knowledge of new or existing products as well as a way for me to talk to and get to know other members in the company from outside sales representatives, territory managers and upper management.
- David Shoulberg shadowing
- Team leader
Certification
Certified Beer Server (CBS)
Wine 101
Spirits 101
SMWE School wine course
Timeline
Sales Center Assistant
United Distributors
02.2023 - Current
Sales Representative
The Curated Luxury Collection
01.2020 - 12.2023
Bartender
JD's BBQ/JD's on the Lake
08.2019 - 02.2023
Sales Associate Manager/Online Sales Manager
Fiore Boutique
09.2015 - 04.2017
Integrative Studies - Public Relations
Kennesaw State University
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