Rachel Reiss
Chandler,AZ
Summary
Expertise in employee benefits planning, HR technology systems, and process optimization, with a strong commitment to fostering a collaborative work environment that enhances organizational goals and employee satisfaction. Proven ability to leverage skills and experience to drive impactful HR initiatives that align seamlessly with company objectives. Strategic thinker dedicated to implementing innovative solutions that enhance workforce engagement and operational efficiency. Passionate about creating a positive workplace culture that promotes growth and development for all team members.
Overview
10
10
years of professional experience
Work History
Senior Human Resources Operations Advisor
BMO U.S.
10.2023 - Current
- In my role at BMO U.S., I focus on optimizing HR operations and enhancing employee engagement. I established clear objectives for the HR Connections department and HR Business Partners to collaborate with internal teams to streamline critical HR processes. Additionally, I developed employee benefits programs, and playbooks to ensure employees are well-informed about their options, all while maintaining confidentiality with sensitive information.
Senior Human Resources Operations Advisor
Bank of the West
01.2020 - 10.2023
- With over five years as a Senior Human Resources Operations Advisor at Bank of the West, I contribute to the success of the HR Connections team by establishing clear objectives and tracking progress using smart metrics. I collaborate extensively with internal HR teams to streamline critical business processes and enhance operational efficiency. My role includes planning and educating employees on comprehensive benefits programs while ensuring confidentiality in handling sensitive employee data.
- I played a pivotal role in optimizing HR operations through technology integration and collaboration. Gained proficiency in HR information systems, enhancing my technical skills in platforms like PeopleSoft, Workday, SharePoint, and Taleo. Fostered relationships with senior-level colleagues, promoting a culture of continuous learning and improvement. Contributed to the testing and deployment of system updates, ensuring smooth operational transitions.
Human Resources Director
National Health Plans & Benefits Agency
06.2018 - 11.2019
- Recruited talented licensed health insurance agents for call centers across Michigan and Texas, enhancing workforce quality. Developed a comprehensive two-week training program for newly contracted agents to ensure effective onboarding. Designed and implemented streamlined processes for new hires and terminations, improving operational efficiency.
Medical Recruiter
US Medical Management
06.2017 - 06.2018
- In my role at US Medical Management, I focused on optimizing the recruitment process for Home Health Care by implementing tailored strategies. I conducted thorough research to identify best practices, collaborated with hiring managers to refine candidate selection, and ensured that staffing needs were met across multiple locations. My efforts contributed to a more efficient hiring process and improved candidate placements.
Human Resources & Safety Manager
Four Star Transportation
12.2015 - 06.2017
- Ensured compliance with company policies and governmental regulations to promote fair employment practices. Trained management-level staff on behavioral interviewing skills to enhance hiring effectiveness. Conducted quarterly staff meetings across multiple terminals, fostering communication and collaboration. Facilitated the full-cycle recruitment process, sourcing candidates through established recruitment channels.
Education
Accounting
Macomb Community College
Warren, MISkills
- Communication
- Operations Management
- HR Consulting
- Operational efficiency
- Planning and coordination
- Process planning
- Human relations
- Case management
- Improvement plans
- Problem-solving
- Team leadership
Accomplishments
- Developed and implemented a Contractors Onboarding Playbook for multiple lines of business to utilize. Resulting in a 80% increase in time management.
- Resolved product issue through consumer testing.
HONORS & AWARDS
- Bank of Montreal:
- Oct 2024 Grand Ovation - Employees who demonstrate excellence and make a significant impact in their roles, particularly in areas like professionalism, communication, and achieving company goals. The award is given quarterly and recognizes individuals for their contributions to the bank's success and their dedication to their teams and clients.
Timeline
Senior Human Resources Operations Advisor
BMO U.S.
10.2023 - Current
Senior Human Resources Operations Advisor
Bank of the West
01.2020 - 10.2023
Human Resources Director
National Health Plans & Benefits Agency
06.2018 - 11.2019
Medical Recruiter
US Medical Management
06.2017 - 06.2018
Human Resources & Safety Manager
Four Star Transportation
12.2015 - 06.2017
Accounting
Macomb Community College