Motivated business professional bringing 10+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Hi, I’m
Rachel Renfro
Colorado Springs,CO
Summary
Overview
18
years of professional experience
Work History
Rachel Gilstrap- State Farm
Agency Owner
2014.01 - Current (10 years & 8 months)
Job overview
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed and motivated employees to be productive and engaged in work.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Oversaw day-to-day production and growth of agency, turning over more than $3M per year through consistent supervision and dedicated partnerships
State Farm Insurance Inc
Agent Intern
2012.05 - 2014.01 (1 year & 8 months)
Job overview
- Improved upon business acumen, by learning ins and outs of managing successful business, alongside other entrepreneurial individuals.
Rhett Minson- State Farm
Licensed Insurance Producer
2011.08 - 2012.05 (9 months)
Job overview
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Increased sales by 10%
Century Bank
Treasury Management Officer
2005.08 - 2011.08 (6 years)
Job overview
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Grew commercial business by more than 10% by providing professional and reliable relationships.
Education
Northeastern State University Tahlequah, OK
Bachelor of Arts
University Overview
Skills
- Staff Management
- Overseeing Producers
- Incident Response
- Cost Analysis and Savings
- Sales Planning
- Customer Needs Assessments
- Risk Management
- Customer Inquiries
- Team Direction
- Sales Strategies
- Coaching and Mentoring
- Professional Networking
Timeline
Agency Owner
Rachel Gilstrap- State Farm
2014.01 - Current (10 years & 8 months)
Agent Intern
State Farm Insurance Inc
2012.05 - 2014.01 (1 year & 8 months)
Licensed Insurance Producer
Rhett Minson- State Farm
2011.08 - 2012.05 (9 months)
Treasury Management Officer
Century Bank
2005.08 - 2011.08 (6 years)
Northeastern State University
Bachelor of Arts
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