Rachel Resendes
Instructional Designer
Reynoldsburg,OH
Summary
An experienced instructional designer with a reputation for innovative thinking and strong leadership.
Highlights:
- Over 10 years of experience in learning and development
- Proven track record of high achievement designing and development curricula and materials for startup, government, nonprofit, and Fortune 500 entities
- Advanced knowledge of instructional design systems, educational technology, adult learning theory, e-learning design and development, and human performance improvement
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Instructional Designer
Ribbon Home
New York, NY
01.2022 - 07.2022
- Designed and developed Ribbon's first customer education program, which included engaging learning experiences and educational materials such as video lessons and tutorials, live webinars, digital interactives, job aids, animations, infographics, and graphic organizers
- Significantly cut content creation costs by bringing the production of videos in-house
- Trained the instructional design team on video production software, including Vyond, Adobe Premiere Pro, and Adobe Premiere Rush
- Gathered and analyzed data to assess customer needs and company pain points
- Led projects through the design life cycle while providing clear communication and timelines to stakeholders
- Partnered with key stakeholders, program and product owners, cross-functional teams, subject matter experts, and department leaders to ensure alignment and successful project completion
Lead Instructional Designer
S4 Netquest
Columbus, OH
02.2018 - 01.2021
- Led and managed creation of Career Resilience online training for one of the largest nonprofit healthcare plans in the United States; training platform was then featured in the NCDA national conference in 2020
- Created instructor-led trainings and e-courses to expand and maintain internal training curricula for a Fortune 50 global health care conglomerate
- Designed just-in-time sales training field tool for a Fortune 100 Insurance and Financial Services Company
- Updated and streamlined training courses for an administrative department of the Ohio state government on time and under budget
- Spearheaded design of first phase of Diversity and Inclusion training for a Fortune 500 multinational financial technology company
- Designed and developed online and instructor-led training for government, nonprofit, and corporate entities using Articulate Storyline, Articulate Rise, Adobe Creative Suite, and Microsoft Office
College Advising Manager
I Know I Can
Columbus, OH
08.2016 - 02.2018
- Managed college and career readiness programming at a Columbus public high school
- Created and facilitated instructor-led trainings and classroom instruction for students, parents, and Columbus City Schools representatives
- Coordinated community learning events
- Partnered with school counselors to support and guide students and families through college, career, and military options
- Led efforts that resulted in the high school earning the highest amount of scholarship dollars in the district for the 2016-17 school year
High School English Teacher
YouthBuild Columbus Community School
Columbus, OH
12.2010 - 01.2014
- Designed, wrote, and executed innovative lesson plans conforming to 11th and 12th grade English Language Arts Common Core State Standards
- Implemented instructional techniques based on the latest cognitive research to differentiate instruction and scaffold content as needed
- Emphasized 21st century skills using 1:1 teaching strategies, Web 2.0 tools, project-based learning and social networking in and out of the classroom
- Raised Reading and Writing graduation exam passage rates by over 40 percent
Education
MSEd - Learning Design And Technology
Purdue University
West Lafayette, IN 12.2015 - 08.2017
Bachelor of Arts - English And Secondary Education
University of Massachusetts - Dartmouth
North Dartmouth, MA 01.2008 - 05.2010
Skills
Training program development
Timeline
Instructional Designer
Ribbon Home
01.2022 - 07.2022
Lead Instructional Designer
S4 Netquest
02.2018 - 01.2021
College Advising Manager
I Know I Can
08.2016 - 02.2018
MSEd - Learning Design And Technology
Purdue University
12.2015 - 08.2017
High School English Teacher
YouthBuild Columbus Community School
12.2010 - 01.2014
Bachelor of Arts - English And Secondary Education
University of Massachusetts - Dartmouth
01.2008 - 05.2010
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