Summary
Overview
Work History
Education
Skills
Theatre
Timeline
Generic

Rachel Restivo

Staten Island,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Qdoba- Line Server

Qdoba Eats
02.2021 - Current
  • Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
  • Delivered accurate orders to customers, ensuring correct portion sizes and presentation.
  • Reduced wait times for guests by efficiently assembling meal components in a timely manner.
  • Collaborated with kitchen staff to maintain proper inventory levels and minimize food waste.
  • Increased efficiency by organizing ingredients and supplies for easy access during peak hours.
  • Maintained high standards of cleanliness by consistently adhering to food safety guidelines and procedures.
  • Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.

Mcdonalds- Cashier

McDonald's Restaurant
05.2020 - 04.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Arts - Communications

College of Staten Island of The City University of New York
Staten Island, NY

Skills

  • Customer Service Understanding
  • Time Management Abilities
  • Upselling Techniques
  • Effective Communication
  • Handling Customer Complaints
  • Interpersonal Skills
  • Professional Appearance
  • Multitasking Capabilities
  • Efficient Work Pace

Theatre

I have always loved performing, which has made me very good with handling customers because i am not nervous to speak in front of people.  I can talk in front of a large group of people and speak efficiently.  Although, i do suffer from stuttering here and there, i do not let it deter me from performing.  I am also very good at persuasion because of my upbeat, bubbly personality that theatre has given me.  Overall, theatre has helped me improve my communications skills that give be the qualities i need to be efficient in this field. 

Timeline

Qdoba- Line Server

Qdoba Eats
02.2021 - Current

Mcdonalds- Cashier

McDonald's Restaurant
05.2020 - 04.2021

Associate of Arts - Communications

College of Staten Island of The City University of New York

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Rachel Restivo