Summary
Overview
Work History
Education
Skills
References
Professional Affiliations And Initiatives
Early Career Experience
Timeline
Generic

Rachel Reyes

Woodstock

Summary

Dynamic leader with extensive experience at MassAbility, driving strategic initiatives and enhancing service delivery. Proven expertise in budget oversight and stakeholder collaboration, achieving regulatory success and innovative program development. Skilled in data-driven planning and staff supervision, fostering operational excellence across diverse environments.

Overview

45
45
years of professional experience

Work History

West Regional Director

MassAbility
02.2020 - Current
  • Provide strategic leadership across multiple Area Offices, ensuring alignment with MassAbility’s mission and WIOA performance standards.
  • Drive regional implementation of statewide operational initiatives; lead quality assurance and internal control measures.
  • Collaborate with executive leadership to craft and execute policy, budget plans, and RFRs for enhanced service delivery.
  • Serve as regional liaison to external partners including EHS Facilities, DTA, DDS, DMH, and Workforce Boards to expand career services and supports.
  • Spearhead internal initiatives to improve consumer access, staff training, and service equity.
  • Serve in a leadership role in the development and roll-out of OnBase to Career Services, including membership in the Governance Counselor, OnBase User Team and OnBase Testing groups.

Area Director – Milford & Southbridge Offices

MassAbility
05.2017 - 10.2020
  • Supervise interdisciplinary teams to ensure efficient delivery of vocational rehabilitation and Pre-ETS services.
  • Oversee contract management, performance outcomes, and regional compliance through ESU and EIM platforms.
  • Coordinate vendor services and build robust partnerships with schools and community providers.
  • Lead continuous improvement efforts through data monitoring, staff mentoring, and regional committees.

Vice President of Daily Operations / Director of Programs

Center of Hope Foundation
07.1990 - 06.2016
  • Directed large-scale operations with 250+ staff and a $14M+ annual budget across employment, day services, and housing programs.
  • Launched social enterprises employing people with disabilities (e.g., Auto Detail Shop, Coffee Shop, Shredding Business).
  • Designed and scaled innovative services including Adult Day Health, Day Habilitation, and ABI programs.
  • Achieved consistent regulatory success with CARF and DDS; led all licensure and accreditation efforts.
  • Built sustainable operational models through strategic planning, fiscal oversight, and staff development.

Director of Rehabilitation

Southern Worcester County ARC (Center of Hope)
08.1985 - 06.1990
  • Directed all employment and vocational programs, supervising job developers and employment specialists.
  • Expanded community-based employment opportunities through outreach and employer engagement.
  • Developed policies to ensure service excellence and licensure compliance.

Residential Staff

Rehabilitative Resources Inc.
01.1984 - 12.1985

Respite Staff

Worcester Area ARC (Seven Hills)
01.1980 - 12.1985

Residential Staff

Southern Worcester County Rehabilitation Center
01.1980 - 12.1982

Education

Master of Public Administration - Nonprofit Management

Clark University

Bachelor of Science - Psychology

Worcester State University

Skills

  • Strategic leadership
  • Operational workforce services
  • Policy development
  • Budget oversight
  • Program innovation
  • Stakeholder collaboration
  • Data-driven planning
  • Staff supervision
  • Microsoft Office Suite
  • Virtual collaboration tools
  • Compliance platforms

References

Available upon request

Professional Affiliations And Initiatives

  • Member, MassAbility Roadmap Support Team
  • Co-chair, Central Mass WIOA Partners Professional Development Committee
  • Contributor to MassAbility/DDS and DMH cross-agency initiatives
  • Frequent presenter and advisor to disability advocacy organizations

Early Career Experience

  • Residential Staff, Rehabilitative Resources Inc., 01/01/84, 12/31/85
  • Respite Staff, Worcester Area ARC (Seven Hills), 01/01/80, 12/31/85
  • Residential Staff, Southern Worcester County Rehabilitation Center, 01/01/80, 12/31/82

Timeline

West Regional Director

MassAbility
02.2020 - Current

Area Director – Milford & Southbridge Offices

MassAbility
05.2017 - 10.2020

Vice President of Daily Operations / Director of Programs

Center of Hope Foundation
07.1990 - 06.2016

Director of Rehabilitation

Southern Worcester County ARC (Center of Hope)
08.1985 - 06.1990

Residential Staff

Rehabilitative Resources Inc.
01.1984 - 12.1985

Respite Staff

Worcester Area ARC (Seven Hills)
01.1980 - 12.1985

Residential Staff

Southern Worcester County Rehabilitation Center
01.1980 - 12.1982

Master of Public Administration - Nonprofit Management

Clark University

Bachelor of Science - Psychology

Worcester State University

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