Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Reynolds

North Adams,MA

Summary

Visionary Event Manager with more than 7 years of success in planning and executing memorable weddings. Adept in managing multiple projects while maintaining high client satisfaction from start to finish. Quick to build rapport with clients and accomplished in bringing established vision into reality.

Overview

18
18
years of professional experience

Work History

Event Manager

Bloom Meadows
Hancock , MA
06.2017 - Current
  • Developed and implemented event plans, including budgets, timelines, floor plans, catering, décor, entertainment and special guests.
  • Coordinated with vendors to ensure timely delivery of materials for events.
  • Oversaw all aspects of event production from conception through completion.
  • Acted as a liaison between clients and vendors throughout the duration of an event.
  • Served as primary contact person responsible for responding to inquiries about events.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.

Branch Manager

MountainOne Bank
Williamstown , MA
03.2016 - 05.2017
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Participated in community events to promote brand awareness.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Customer Service Representative

MountainOne Bank
North Adams , MA
01.2010 - 03.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Bank Teller

Williamstown Savings Bank
Williamstown, MA
06.2006 - 01.2010
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Education

High School Diploma -

Berlin Jr/Sr High School
Berlin
06-2005

Skills

  • Team leadership and supervision
  • Vendor Coordination
  • Schedule Management
  • Client meetings
  • Brand Awareness

Timeline

Event Manager

Bloom Meadows
06.2017 - Current

Branch Manager

MountainOne Bank
03.2016 - 05.2017

Customer Service Representative

MountainOne Bank
01.2010 - 03.2016

Bank Teller

Williamstown Savings Bank
06.2006 - 01.2010

High School Diploma -

Berlin Jr/Sr High School

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Rachel Reynolds