Summary
Overview
Work History
Education
Skills
Timeline
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RACHEL RICE

Yelm,WA

Summary

Dedicated Administrative Healthcare Specialist with 2 years of experience in efficiently managing front-end office operations and supporting clinical staff within a dynamic physical therapy clinic. Proven expertise in patient interaction, claims processing, therapy aide duties, and meticulous record keeping. Adept at delivering exceptional customer service while ensuring adherence to healthcare regulations.

Overview

19
19
years of professional experience

Work History

Sales Representative

VICTORIA SECRET
  • Organized merchandise, displays, and greeted over 100 daily customers; addressed customer inquiries, conducted upselling, and worked with a team of over 5 employees during opening and closing duties

Office Assistant

VEGA CONSTRUCTION
  • Provided office administration and organization through the answering and screening of phone calls, preparation of documents, and recording management memos
  • Ensured 100% compliance with client confidentiality and privacy laws for all records

Industrial Coater

THERMICO
01.2011
  • Conducted painting and coating of $100K worth of steel material and structures; read blueprints, organized work crews, and ensured 100% compliance with established safety regulations

Administrative Healthcare Specialist

Sound Balance Physical Therapy
09.2017 - 09.2019
  • Managed front-desk operations, greeted patients warmly, and efficiently handled inquiries, appointment scheduling, and check-ins.
  • Verified insurance coverage, obtained authorizations, and accurately entered patient and billing information into EHR system.
  • Assisted physical therapists in preparing treatment rooms, guided patients through warm-up exercises, and documented therapy progress.
  • Collaborated with clinical staff to ensure seamless patient flow and a positive patient experience.
  • Processed insurance claims, resolved billing issues, and educated patients about billing procedures and copayments.
  • Organized and maintained patient records, ensuring compliance with HIPAA regulations and data accuracy.
  • Coordinated appointments to accommodate patient and therapist schedules, fostering efficient clinic operations.
  • Provided exceptional customer service by addressing patient concerns, answering questions, and maintaining a welcoming atmosphere.


Office Assistant/Animal Caretaker

SANDHILL FARM
01.2001 - 01.2011
  • Created customer files, ensured up-to-date licensing, maintained records, and utilized purchase cards to secure flights and shipping of animals and supplies
  • Tracked receipt and expense reports for $5K of monthly expenditures
  • Implemented scheduling to ensure all livestock received vaccinations and prescriptions on time

WAL – MART
01.2009 - 01.2010
  • Greeted and engaged over 200 daily customers; conducted merchandise price checks, cash handling, and returns for over 1,000 items
  • Cleaned and maintained sales displays, stocked merchandise, and recorded low inventory

Education

GED -

Ava High School
Ava, MO

Associate of Applied Science -

Drury University
Springfield, MO
12.2024

Skills

  • Patient Scheduling & Coordination
  • Insurance Claims Processing
  • Therapy Aide Support
  • Front-End Reception
  • Patient Record Management
  • Billing & Financial Transactions
  • Exceptional Customer Service
  • HIPAA Compliance
  • Communication & Liaison
  • Administrative Efficiency
  • Active Listening
  • Safety Protocols
  • Technical Documentation
  • Systems Analysis
  • Quality Standards

Timeline

Administrative Healthcare Specialist

Sound Balance Physical Therapy
09.2017 - 09.2019

Industrial Coater

THERMICO
01.2011

WAL – MART
01.2009 - 01.2010

Office Assistant/Animal Caretaker

SANDHILL FARM
01.2001 - 01.2011

Sales Representative

VICTORIA SECRET

Office Assistant

VEGA CONSTRUCTION

GED -

Ava High School

Associate of Applied Science -

Drury University

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RACHEL RICE