Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Rachel Richard

West Seneca,NY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Rachel Richard

Summary

Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.

Overview

19
years of professional experience

Work History

Ann Stanley
Williamsville, NY

Private Caregiver
01.2023 - 08.2023

Job overview

  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.

French Lea convenient
West Seneca, NY

Assistant Manager
08.2014 - 10.2017

Job overview

  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Capital Management Solutions
Buffalo, NY

Spot Collar
09.2004 - 04.2007

Job overview

Skip Trace attend the dialer collect debts

  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.

Education

Waverly High School
Waverly, NE

High School Diploma
05.1990

Skills

  • Care Plan Management
  • Case Management Experience
  • Behavior Redirection
  • Client Safety and First Aid
  • Clear Communication
  • CPR Certification
  • Knowledge of State Regulations
  • Attentive to People
  • Personal Service
  • Caring Companionship
  • Critical Thinking
  • Care Planning
  • Problem Identification
  • Automated Account Review
  • Analytical and Critical Thinking
  • Negotiation and Resolution
  • Debt Repayment Negotiation
  • Correspondence Sorting and Filing
  • Payment Scheduling
  • Attention to Detail
  • Customer Relationship Management
  • Updating Customer Accounts
  • Product and Service Knowledge
  • Administration and Reporting
  • Technical Proficiency
  • Recruitment and Hiring
  • Performance Evaluations
  • Training and Development
  • Problem Resolution
  • Project Planning
  • Teamwork and Collaboration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Private Caregiver

Ann Stanley
01.2023 - 08.2023

Assistant Manager

French Lea convenient
08.2014 - 10.2017

Spot Collar

Capital Management Solutions
09.2004 - 04.2007

Waverly High School

High School Diploma
Rachel Richard