Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Richards

Huntington,WV

Summary

Proactive and caring worker with 7 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

7
7
years of professional experience

Work History

Family Babysitter

Private Families
02.2017 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Helped children learn how to complete small chores appropriate for age level.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Catering Coordinator/Shift Leader

Crumbl Cookies
04.2023 - Current
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and communicated with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client's schedules.
  • Conducted regular team meetings to discuss goals, expectations, challenges, successes, as well as areas of improvement within department.

Customer Service Lead

The Foam Garage
05.2019 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Supervised free play and other activities to keep children safe.
  • Assisted with meal preparation and feeding.

Crew Member/Shift Leader

McDonald's
02.2022 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Customer Service Representative

GC Services Call Center
10.2020 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and companies alike.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High school diploma -

Grafton High School
Grafton, WV
05.2020

Skills

  • Shift Leader
  • Flexibility
  • Safety awareness
  • Reliable and punctual
  • Food handling preparation
  • CPR training
  • Arts, crafts, and games
  • Sanitation Procedures

Timeline

Catering Coordinator/Shift Leader

Crumbl Cookies
04.2023 - Current

Crew Member/Shift Leader

McDonald's
02.2022 - 04.2023

Customer Service Representative

GC Services Call Center
10.2020 - 02.2022

Customer Service Lead

The Foam Garage
05.2019 - Current

Family Babysitter

Private Families
02.2017 - Current

High school diploma -

Grafton High School

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Rachel Richards