Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Richardson

Coweta

Summary

Dynamic and dedicated professional with a proven track record at DoorDash, excelling in customer service and safe driving. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. A quick learner with strong time management skills, committed to maintaining high standards in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Food Delivery Driver

DoorDash
04.2021 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.

Server

Sand Plum Living Assisting Center
09.2017 - 05.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Housekeeper

Sunset Hotel
01.2016 - 04.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.

Restaurant Hostess

Mad Beach Brewery
11.2015 - 04.2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Team Leader

Raising Cane's Restaurants
06.2014 - 10.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Crew Member

Taco Bueno
08.2013 - 04.2014
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

MEDICAL BILLING AND CODING CERTIFICATE - MEDICAL BILLING AND CODING

Community Care College
OK
07-2025

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Safe driving
  • Time management
  • Excellent communication
  • Food handling
  • Flexible schedule
  • Valid Driver's license
  • Decision-making

Timeline

Food Delivery Driver

DoorDash
04.2021 - 04.2024

Server

Sand Plum Living Assisting Center
09.2017 - 05.2018

Housekeeper

Sunset Hotel
01.2016 - 04.2016

Restaurant Hostess

Mad Beach Brewery
11.2015 - 04.2016

Team Leader

Raising Cane's Restaurants
06.2014 - 10.2015

Crew Member

Taco Bueno
08.2013 - 04.2014

MEDICAL BILLING AND CODING CERTIFICATE - MEDICAL BILLING AND CODING

Community Care College

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