Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Riggs

Lancaster,OH

Summary

Dynamic professional with a proven track record at Kroger, adept in conflict resolution and computer skills. Excelled in high-stress situations, enhancing customer loyalty and mentoring new hires. Recognized for surpassing performance metrics and fostering teamwork, demonstrating exceptional organizational and communication abilities.

Overview

4
4
years of professional experience

Work History

Money Services

Kroger
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Cashier

Lancaster Parks & Recreation
05.2021 - 08.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Bachelor of Applied Human And Consumer Sciences - Customer Service Leadership

Ohio University
Athens, OH
05-2027

High School Diploma -

Lancaster High School
Lancaster, OH
05-2023

Skills

  • Teamwork and collaboration
  • Computer skills
  • Organizational skills
  • Decision-making
  • Staff training and development
  • Written and verbal communication
  • Conflict resolution

Timeline

Money Services

Kroger
02.2022 - Current

Cashier

Lancaster Parks & Recreation
05.2021 - 08.2021

Bachelor of Applied Human And Consumer Sciences - Customer Service Leadership

Ohio University

High School Diploma -

Lancaster High School

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Rachel Riggs