Summary
Overview
Work History
Education
Skills
Volunteer Work
Volunteer
Rachel Riley

Rachel Riley

Bookkeeper/Customer Service/HR/Payroll
Cresco,IA

Summary

Dedicated Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections and leading with empathy and understanding when needed. Self-motivated and true team player with experience working in a remote environment.

Overview

29
29
years of professional experience
5
5
years of post-secondary education

Work History

CSR/Bookkeeper/Payroll Specialist/HR/Sales Rep

Magic Scarf Company
Gloucester, MA
07.2003 - Current
  • Experience working in self guided remote position for over 4 years.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintain general ledger as well as prepare financial reports for both owner and accountant.
  • Supported operations by communicating with customers over phone, email, web chat, filing documents and managing data.
  • Managed and updated financial accounts and permanent records for more than 500 current clients.
  • Maintained QuickBooks accounting system to reflect accurate financial records.
  • Responsible for maintaining and reconciling all bank accounts, account receivables and account payables using QuickBooks.
  • Responsible for investigating return claims for customers and vendors.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Oversaw day-to-day processing of payroll for 20 employees, including review of timesheets and computing pay.
  • Supported coordination of benefits open enrollment activities and process.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Provided primary customer support to internal and external customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

General Manager

Triboro Cinemas
Attleboro Falls, MA
12.2001 - 07.2003
  • Responsible for running 12-screen Movie Theater with 15 running Arcade Games and over 35 staff members including Box Office and Concession Workers, Supervisors, Assistant Managers, and Cleaning Crew.
  • In charge of Receiving, Approving, and Processing vendor orders.
  • Received superior customer service satisfaction scores for 4 consecutive quarters.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty

Assistant Manager

Employee Relations, Hollywood Hits Theatre
Danvers, MA
10.1999 - 12.2001
  • Responsible for running nightly theater shifts of discount mainstream and First Run Art Movie 7-Plex.
  • Operate and supervise maintenance of Motion Picture Projectors for showing of 35mm films including build up and tear down of prints.
  • Maintain excellent public relations with customers and local businesses.
  • Responsible for training of employees, weekly synopsis sheets, making and distribution of employee schedule, running of theater promotions, and assisting in weekly concession and maintenance ordering.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Shift Manager

Gloucester Cinema
Gloucester, MA
08.1993 - 12.1999
  • Assisted in running and maintaining of 3-Plex First Run Theater.
  • Ran Matinee and Evening shifts as shift manager.
  • Operated and maintained theater projectors and equipment including build up and tear down of prints.
  • Responsible for employee relations including employee schedule and employee incentive programs.
  • Implemented and ran inventory control procedures.
  • Excelled in every store position and regularly backed up front-line staff
  • Trained and mentored new employees to maximize team performance

Education

Associate - Business Management and Accounting

North Shore Community College
09.2006 - 01.2008

Some College (No Degree) - Trade and Business Management

Martin's College
04.2004 - 01.2005

GED -

Gloucester High School
01.1996 - 01.1999

Skills

Customer Relations

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Volunteer Work

Beeman School PTO Leadership Position

Fundraising Lead

2015—2021
Oversaw the Fundraising Mission of the PTO.


Pee-Wee Sports Coach

Coach and Assistant Coach

2015-2021

Coached numerous Pee-Wee Sports teams as a volunteer.

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Rachel RileyBookkeeper/Customer Service/HR/Payroll