Rachel Riley
Jackson,MO
Summary
Team-minded professional with comprehensive experience performing administrative support duties to help our remote office run smoothly. Known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Employee Services Coordinator
EdAssist
02.2021 - Current
- Handled support requests efficiently through digital channels, ensuring compliance with company standards.
- Ensured timely processing of tuition aid requests while adhering to diverse client guidelines.
- Ensured consistent case advancement by providing timely updates and guidance.
- Guided coworkers in handling difficult or complex client policies.
- Streamlined operations by implementing updated KB policies in line with managerial guidance.
- Facilitated communication between different departments in order to resolve issues quickly.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments to ensure projects were launched on time and team members were ready to implement policies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Organizational Leadership
Southern New Hampshire University
Hooksett, NHSkills
- Client coordination
- CRM software
- Point of contact
- Time management
- Presenting ideas and plans
- Updating stakeholders
- Schedule management
- Relationship building
- Professional networking
- Best practices implementation
- Adaptability and flexibility
- Multitasking and organization
- Problem-solving
- Work Planning and Prioritization
- Team collaboration
- Discretion and confidentiality
- Information collection
- Task prioritization
- Process improvement
- Decision-making
- Data entry
- Project assistance
- Project Support
- Customer service
- Clear communication
- Verbal and written communication
- Attention to detail
Timeline
Employee Services Coordinator
EdAssist
02.2021 - Current
Bachelor of Arts - Organizational Leadership
Southern New Hampshire University
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