Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Rachel Rios

Crystal City,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Smart Board Instructional Aid

Southwest Texas Junior College
Crystal City, TX
06.2019 - Current
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our goal.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Facilitated remote learning sessions.

Front Desk Receptionist

Riata Inn
Crystal City, TX
09.2018 - Current
  • Assisted with room reservations, changes and cancellations.
  • Assisted guests with check-in and check-out procedures as needed.
  • Processed payments from customers for room charges and incidentals.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Greeted guests in a professional and friendly manner.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Managed cash drawer according to established accounting guidelines.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Ensured customer identification accuracy by verifying IDs, licenses, and credit cards.
  • Answered phone calls and responded to inquiries from guests in a professional manner.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Ensured timely printing and organization of employee timesheets.
  • Monitored and replenished paper for printer and credit card reader.

Education

Associate of Arts - Business

Southwest Texas Junior College
Uvalde, TX
05-2019

Skills

  • Remote learning
  • Software utilization
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Scheduling management
  • Multitasking
  • Basic math
  • Dependable and responsible
  • Computer skills
  • Microsoft office
  • Cash management
  • Verbal communication
  • Payment processing
  • Guest services
  • Telephone etiquette
  • Time management
  • Guest relations
  • Reservation management

Affiliations

  • operate an at home baking business

Languages

English
Professional
Spanish
Professional

Timeline

Smart Board Instructional Aid

Southwest Texas Junior College
06.2019 - Current

Front Desk Receptionist

Riata Inn
09.2018 - Current

Associate of Arts - Business

Southwest Texas Junior College

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