RACHEL RIVERA
Fort Sill,Oklahoma
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
CYPA Youth Program Assistant
CYS
Fort Sill, OK
05.2024 - Current
- Assisted in the planning and implementation of activities for youth participants.
- Established positive working relationships with staff, volunteers, parents, and guardians.
- Facilitated workshops that focused on building self-esteem, problem-solving skills, and communication skills.
- Supported staff members with administrative tasks such as scheduling appointments or ordering supplies when needed.
- Cross-trained in Administrative Assistant position while Administrative Assistant is on Maternity leave.
- Receives children, youth, parents, and other visitors courteously and professionally. Answers telephones, ascertains nature of the call and directs caller to appropriate staff.
- Ensures parents, children, youth, and visitors properly sign into the program before passing the reception area of the facility. Monitors children's departure to ensure only authorized individuals remove them from the building.
- Provides administrative support, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
CUSTOMER SERVICE REPRESENTATIVE
Allied Cash Advance
Alexandria, Va
01.2017 - 01.2019
- Developed exceptional communication skills and problem-solving abilities through delivering top-notch customer service to a diverse clientele
- Maintained composure and professionalism in high-pressure situations while effectively resolving customer complaints
- Employed active listening techniques to fully comprehend customer needs and offer suitable product or service recommendations
- Collaborated with multi-disciplinary teams to ensure prompt resolution of customer issues, contributing to overall customer satisfaction enhancement
- Provided detailed explanations of cash advance terms and conditions, showcasing excellent customer service
- Accurately maintained financial records, ensuring meticulous documentation of cash advance transactions
- Worked closely with team members to address any issues or discrepancies pertaining to cash advance processing, fostering a collaborative and efficient work environment
SENIOR STORE ASSOCIATE
AAFES
Fort Polk, La
01.2015 - 01.2018
- Proficient in overseeing store operations, encompassing inventory control and cash management
- Demonstrated strong problem-solving skills, effectively addressing customer complaints and resolving issues in a timely manner
- Established track record of delivering exceptional customer service and consistently achieving sales targets
- Expertise in assisting customers with jewelry selection and offering valuable fashion advice
- Stay abreast of current jewelry trends, possessing in-depth knowledge to effectively showcase product features
CASHIER
Wal-Mart
Bradenton, FL
01.2014 - 01.2015
- Proficiently manage high-volume cash transactions with precision and efficiency
- Exhibit strong customer service skills by offering friendly and helpful interactions with patrons
- Possess extensive experience in operating cash registers and POS systems, ensuring accuracy and attention to detail
- Skillfully handle and resolve customer complaints and concerns to enhance satisfaction
- Excel in multitasking, adeptly managing multiple customer requests concurrently
Education
COSMETOLOGY -
Paul Mitchell The School
Woodbridge, Va01.2020
PHARMACY TECHNICIAN AND CUSTOMER SERIVCE REPRESENTATIVE -
Meditec
Watertown, Ny01.2014
HIGH SCHOOL DIPLOMA -
Bayshore High School
Bradenton, FL01.2010
Associate of Science - Early Childhood Education
Western Oklahoma State College
Altus, OKSkills
- Effective communication
- Conflict resolution
- Organization
- Multitasking
- Computer literate
- Oral and written communication
- Active listening
- Adaptability
- Administrative Support
- Customer Service
- Teamwork and Collaboration
- Microsoft Applications
Volunteer Experience
Troop Leader of Junior Troop, USA Girl Scouts Overseas, As a Girl Scout Troop Leader, I played a vital role in guiding and mentoring young girls as they navigate their way through the world of scouting. My responsibilities include organizing and overseeing troop meetings, planning and leading activities and outings, and fostering a positive and inclusive environment for all members. I served as a role model for the girls, teaching them important life skills, promoting teamwork and leadership development, and instilling values of honesty, fairness, and community service. My dedication and passion helped shape the future leaders of tomorrow and make a lasting impact on the lives of the girls in my troop.
References
References available upon request.
Timeline
CYPA Youth Program Assistant
CYS
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Allied Cash Advance
01.2017 - 01.2019
SENIOR STORE ASSOCIATE
AAFES
01.2015 - 01.2018
CASHIER
Wal-Mart
01.2014 - 01.2015
COSMETOLOGY -
Paul Mitchell The School
PHARMACY TECHNICIAN AND CUSTOMER SERIVCE REPRESENTATIVE -
Meditec
HIGH SCHOOL DIPLOMA -
Bayshore High School
Associate of Science - Early Childhood Education
Western Oklahoma State College
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