Summary
Work History
Education
Skills
Timeline
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Rachel Rivera

Albuquerque,NM

Summary

Dynamic Shift Manager with a proven track record at Burger King, excelling in team development and customer service focus. Expert in cash handling and decision-making, I've enhanced team performance and ensured safety compliance. My leadership has consistently elevated customer satisfaction and employee training, showcasing an energetic and enthusiastic approach to achieving business goals.

Work History

Shift Manager

Burger King
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Education

GED -

West Mesa High School
Albuquerque, NM
05.1994

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Energetic and Enthusiastic
  • Team Development
  • Flexible Schedule
  • Safety Compliance

Timeline

Shift Manager

Burger King

GED -

West Mesa High School
Rachel Rivera