Rachel Roache

• Serves as the primary point of contact for all resident related inquires
• Coordinates and assists with all requests from residents by entering work orders into YARDI (CMMS)

Computer maintenance management system.

• Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries
• This includes following up on all interactions with customers and ensuring all items have been addressed, through to resolution
• Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed
• Coordinates move-in dates and administers move in lease documents and the home inspection with the resident
• Coordinate move-outs, pre-inspection, and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable)
• Receives rent payments and assures all residents are in good financial standing without any balances on their account
• All fees and rent are charged correctly in Yardi
• Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community
• Conducts 100% follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team
• Participate in monthly functions held by the site to assist in resident retention
• Driving for the company using either a company vehicle, rental vehicle, or their personal vehicle.
• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
• Streamlined communication between residents and property management, fostering positive relationships.
• Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.
• Boosted resident retention rates through personalized attention and excellent customer service.
• Maintain and monitor incoming communications, electronic and other, for appropriate distribution and responses, which includes confidential or other highly sensitive communications, while ensuring compliance to mandated processes
• Produce and edit correspondence, reports, spreadsheets, and presentations, some of which are confidential or sensitive in nature.
• Perform other duties as assigned, including special assignments, or planning special meetings.
• Provided valuable resources for new residents, ensuring smooth transitions into the community.
• Maintained accurate records of all resident interactions, facilitating data-driven decision making for property management improvements.

• Responsible for all phases of operation of the office
• Assisted in managing 220 residential units
• Establish long term and short- term property goals
• Responsible for handling after hours and weekend emergencies
• Have experience Yardi
• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy
• Maintain a courteous and helpful attitude at all times
• Respond to resident request promptly and courteously and to help resolve resident issues
• Be aware of company and community policies and be able to explain them to residents and potential residents
• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios
• Inspect apartments prior to move-in to ensure market ready status
• Report any and all accidents and emergency situation to the home office immediately and prepare the proper reports as directed
• Ensure that all maintenance requests are handled in a prompt, efficient, and cost effective manner
• Managed relationships with vendors, tenants, management and staff to endure maximum employee and tenant satisfaction
• Posting rent
• Completing reports such as delinquent reports, market surveys, and AME reports
• Completes NOD's
• Files Unlawful Detainer
• Files Writs.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Streamlined rent collection process for improved cash flow and reduced delinquencies.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
• Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
• Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Organized community events to foster positive relationships between tenants and build a sense of community within the property.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.