Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Roark

1632 E 455th Road,MO

Summary

An experienced EVC Coordinator with over 6 years of experience. Eager to continue contributing to the teams success by offering personal knowledge and skill set. Goal oriented with a history of possessing a great work ethic. Providing a specific skills in personal relationship building, willingness to learn, ability to adapt and overcome as well as the ability to impart knowledge in a very effective way.

Overview

12
12
years of professional experience

Work History

Sr. EVC Recovery Coordinator

Expedia Group
Springfield, MO
04.2022 - Current
  • Conduct investigations using internal and external resources to research supplier overcharges.
  • Create and maintain audit reports for current coordinators, ensuring quality of work as well as providing learning opportunities for each coordinator.
  • Provided training of processes and procedures for new hires and temporary workers.
  • Created process documents for two of three issuers used in training new hires and temporary workers. As well as keeping these documents up to date so they can be used as reference tools.
  • Constructed reports identifying error trends allowing for future correction resulting in potential for fewer monetary losses.
  • Provided corrections of rebuttals back to issuers as requested, averting potential losses.
  • Provided assistance and support for team members for more difficult cases.
  • Maintain interpersonal relationships with each of my team-mates.
  • Maintain teams OneNote notebook keeping current processes relevant, verbiages and meeting notes up to date.

EVC Recovery Coordinator Level 1

Expedia Group
Springfield, MO
07.2016 - 04.2022
  • Effectively worked through department process and reached across other departments to provide better understanding of processes in place that may impact EVC Recovery.
  • Identified inefficiencies and reduce vendor friction.
  • Maintained stated SLAs regarding each issuers rebuttal files.

Hotels.com Sales Agent

Hotels.com
Springfield , Missouri
02.2011 - 07.2016
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of Expedia's products or services to promote sales.

Education

Bachelor of Arts - Elementary Education

Southwest Baptist University
Bolivar, MO
12.1995

Skills

  • Create process documents
  • Constructed error reports
  • Create and maintain audit reports
  • Investigations of overcharges
  • Maintained SLA for scope of work

Timeline

Sr. EVC Recovery Coordinator

Expedia Group
04.2022 - Current

EVC Recovery Coordinator Level 1

Expedia Group
07.2016 - 04.2022

Hotels.com Sales Agent

Hotels.com
02.2011 - 07.2016

Bachelor of Arts - Elementary Education

Southwest Baptist University

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Rachel Roark