Rachel Roberson
Bethpage,TN
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Innovation In Management. Skilled in conflict resolution and efficient workflow organization, I leverage strong organizational skills and empathy to exceed employer expectations. Achieved a significant increase in team efficiency through innovative problem-solving and effective communication.
Overview
19
19
years of professional experience
Work History
Check In Tech
Retina Consultants Of Nashville
2023.08 - Current
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Streamlined workflow processes for faster turnaround times, using data-driven approaches and continuous improvement techniques.
Service Manager
Three Brother Mechanical
2021.04 - 2023.01
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Team Lead
Portland Pizza Pub
2020.07 - 2021.04
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Quote Supervisor
Innovation In Management
2010.04 - 2017.02
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Vet Tech
Portland Animal Hospital
2005.06 - 2007.07
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
Education
High School Diploma -
Portland High
Portland, TN05.2004
Skills
- Empathy and patience
- Strong Organization
- Accuracy and Speed
- Passenger Assistance
- Stress Tolerance
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
- Credit and cash payments
- Cash Handling
- Training and mentoring
- Microsoft Office
- Administrative Skills
- Safety and security procedures
- Front Desk Management
- Office Management
- Documentation
- File Management
- Clerical duties
- Administrative Support
- Conflict Management
- POS Systems
- Property Management Systems
- Reservations
- Registration processing
- Front Office Support
- Bookkeeping
- Registration
- Word Processing
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Multitasking
- Reliability
- Computer Skills
- Organizational Skills
- Decision-Making
- Customer Service Management
- Phone and Email Etiquette
- Office Organization
- Team building
- Data Entry
- Self Motivation
- Invoicing and Billing
- Team Supervision
- Professionalism
- Front Office Management
- Staff Training
- Payment Processing
Timeline
Check In Tech
Retina Consultants Of Nashville
2023.08 - Current
Service Manager
Three Brother Mechanical
2021.04 - 2023.01
Team Lead
Portland Pizza Pub
2020.07 - 2021.04
Quote Supervisor
Innovation In Management
2010.04 - 2017.02
Vet Tech
Portland Animal Hospital
2005.06 - 2007.07
High School Diploma -
Portland High
Similar Profiles
Samuelson AguirreSamuelson Aguirre
Ophthalmic Technician at California Retina ConsultantsOphthalmic Technician at California Retina Consultants
Briana MorenoBriana Moreno
Medical Scheduler at Associated Retina ConsultantsMedical Scheduler at Associated Retina Consultants
Dariana RiveraDariana Rivera
Technician at Retina Consultants of CTTechnician at Retina Consultants of CT