Rachel Roberts

A dynamic professional, excelling in the art of communication and critical decision-making during challenges. Whether navigating complex priorities or leading teams, bridging gaps between departments is a leading forte. As a tech-savvy and adaptable leader, thriving in any pace, crafting effective presentations and seizing opportunities to propel organizational goals comes naturally. Rich history of supporting CEO, and high-ranking executives company-wide, and orchestrating collaboration with internal and external resources. Proven ability to work independently with little supervision and as part of a team while maintaining a high level of confidentiality is paramount.

3-D TECHNOLOGY GROUP, LLC – Franklin, TN

Resource Coordinator 2021 - Present
HR Assistant 2019 - 2021

 As Resource Coordinator, versatile skill set is brought to the table, concurrently serving as Interim Executive Assistant, Office Manager, and Project Coordinator. With proven track record, field operations are optimized, response time is reduced, and efficient resource allocation is ensured. Adept oversight of complex projects and coordination of credentialing processes, maintaining 24/7 availability for critical business issues. Successful management of office operations, mediation of disputes, and execution of corporate office moves with efficiency, known for implementing process improvements and fostering positive work environments. In the role of an HR, daily administrative operations are executed, ensuring confidentiality and overseeing key aspects like mail, emails, meetings, and events. Pivotal role is played in conducting precise payroll calculations and providing comprehensive support for calendars, payroll, and training events. HR functions for sizable staff, spearheading compliance initiatives related to vaccines, COVID-19, and HR reports. Handling employee relations and performance management, efficient utilization of HR and payroll platforms, addressing inquiries, mentoring employees, and managing deductions. Responsibilities extend to overseeing ongoing payroll operations for workforce exceeding 200 employees, ensuring accurate data. Active contributions are made to compliance efforts, running audits, and carrying out responsibilities for employee relations and file management, including processing new hire enrollments and termination packets. 

• Demonstrated multifaceted skills as Resource Coordinator, Interim Executive Assistant, Office Manager, and Project Coordinator.
• Led field operations technicians, optimizing resource allocation and reducing on-site response time by 20%.
• Scheduled 47+ technicians daily to meet customer demands effectively.
• Coordinated credentialing and re-credentialing for 200+ employees, enhancing efficiency.
• Maintained 24/7 availability for addressing critical business issues.
• Oversaw 50-person in-person and 117-person remote office, managing supplies, meetings, and events.
• Successfully managed two corporate office moves with efficiency and attention to detail.
• Directed implementation of process improvements and operating procedures for enhanced productivity.
• Proactively maintained and published dynamic schedules for project resource assignments.
• Mediated employee disputes, fostering positive and healthy work environments.
• Managed two successful corporate office moves, demonstrating efficiency and attention to detail.
• Executed daily administrative operations for HR Executive, overseeing mail, emails, meetings, and events.
• Ensured confidentiality of personnel, office, and employment records.
• Conducted calculations for overtime, vacation, and sick hours, ensuring precise data input for accurate payroll.
• Managed daily HR functions for staff of 200+, serving as link between executive management and employees.
• Spearheaded compliance initiatives, tracking vaccines, COVID-19, and HR reports, demonstrating commitment to safe and compliant work environment.

NIXON POWER SERVICES – Brentwood, TN

HR/Payroll Coordinator 2018 - 2019

• Managed ongoing payroll processes for 250+ employees, resolving issues related to earnings, deductions, taxes, and PTO balances.
• Executed voluntary and involuntary deductions, including garnishments, levies, and child support orders.
• Contributed to benefits administration, particularly during open enrollment periods.
• Played a key role in recruiting, conducting phone screenings, interviews, and attending career fairs.
• Led onboarding and offboarding processes for new employees.

HERITAGE MEDICAL ASSOCIATES/HERITAGE WOMENS CENTER – Franklin, TN

Medical Assistant 2013 - 2018
 

• Complied with HIPAA Privacy Act, safeguarding private medical records and patient information.
• Directed training of new office personnel in patient load handling and administrative duties.
• Managed supplies, establishing a budget for the clinic and performing ancillaries as needed.
• Ensured patient safety, assisting physicians, and maintaining maximum efficiency in procedures and examinations.
• Decreased supply orders by 20% with effective organizational skills and management of supplies.

SAINT THOMAS PHYSICIANS SERVICES – Franklin, TN

Medical Assistant 2011 - 2013
 

• Managed over 20+ patients and patient calls per day.
• Managed clinic supplies, establishing a budget for efficient operations.
• Contributed to the training of new employees and office personnel, acting as a strong departmental member.
• Ordered medical supplies, maintained inventory logs, and restocked exam rooms as needed.
• Oversaw patient registration, insurance verification, form completion, and appointment scheduling.

AMERICAS FAMILY DOCTORS – Brentwood, TN

Medical Assistant  2010 - 2011
Office Manager, Spring Hill, TN  2008 - 2010

Radiologic Technician, Medical Assistant, Training Coordinator  2004 - 2008

• Led group and individual training, demonstrating strong leadership and effective office staff management.
• Played a key role in setting up and opening the Spring Hill clinic, showcasing organizational and project management expertise.
• Managed Controlled Drug Log and Cabinet, emphasizing responsibility for handling sensitive medical materials.
• Processed secure e-faxes, ensured protocol compliance by physicians, and conducted performance reviews, demonstrating attention to detail and professionalism.
• Managed clinic supplies, establishing a budget for efficient operations, demonstrating financial acumen in resource management.

Organizational

• Time Management
• Calendar Management
• Records Management

Communication

• Verbal & Written Communication
• Conflict Resolution
• Listening
• Empathy
• Negotiation

Ethics

• Discretion
• Integrity
• Confidentiality
• Trustworthiness

Adaptability

• Change Management
• Innovation
• Flexibility
• Improvisation
• Pivoting
• Fluidity
• Multitasking

Project Management

• Scheduling
• Collaboration
• Training and Development
• Strategic Orientation
• Team Orientation

Leadership & Management

• Leadership Development
• Organizational Development
• Performance Management
• Appraisals
• Legalities
• Employment Law
• Compliance
• Industry Regulations
• Employee Handbooks
• Employer Rights
• Equal Employment Opportunity
• Fair Labor Standards
• Policies and Procedures

Recruitment and Hiring

• Onboarding
• Resource Planning
• Job Descriptions
• Job Postings
• Screening
• Shortlisting
• Interviewing
• Offer Negotiation
• Orientation

Employee Relations

• HRM Knowledge and Expertise
• Quantitative Analysis
• Research Data
• Qualitative Analysis
• Reporting
• Statistics

Employee Engagement

• Intercultural Sensitivity
• Semantics

• Event Coordinator, LIFECHANGE FRANKLIN, 2009-Current
• Volunteer, Camp Counselor, Community Service, CAMP LAKE BENSON, 2012-Current