RACHEL ROBERTSON
Windsor,California
Summary
Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over 6 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations.
Overview
11
11
years of professional experience
Work History
Banquet Captain
Montage
06.2021 - Current
- Promoted to Captain within 7 months of starting with Montage
- Responsible for all set up, service, and breakdown of events in accordance with both client and Montage standards
- Captained both corporate and social events up to 350 people over 20,00 square ft of meeting space across 358 acres
- Including multiple offsite events
- Opening Captain for the most part, overseeing majority of morning events as the only captain or manager on shift, responsible for ensuring PM team was set up for success
- Oversaw a team of up to 15 people at a time to ensuring efficient and organized work in accordance with labor standards
- Effectively communicated with and created close partnerships with all departments necessary for success- Culinary, Stewarding, Catering Conference Services, etc
- Created pull sheets for all events and overseeing completion- including pulling glassware, silverware myself
- Did daily requisitions to ensure items arrived for service, keeping an appropriate par
- Did month end inventory, and spot checks for beer, wine, and liquor
- Did daily BEO distribution and attended BEO meeting when appropriate and kept BEOs organized to standard
- Comfortable with Sharepoint, Micros, Delphi, and Excel
- Responsible for accurate buffet tags, door cards, and necessary signage
- As well as closing checks through both Delphi and Micros POS system
- Exceeded all expectations at year end performance review for 2023-2024
Banquet Houseperson & Server
Montage
11.2020 - 06.2021
- Responsible for the set up and breakdown of all banquet events and spaces, care and maintenance of banquet equipment
- Set and serviced both buffet and plated events in line with Montage 5 Star standards
- Part of the opening team for Montage Healdsburg, assisted with all tasks associated
- Cross trained in In Room Dining During COVID, worked as an IRD and banquet server for a year
- Ensured prompt service on a 300 acre property in line with the Forbes 5 Star Standards
- Effectively communicated with Culinary, Stewarding, and all related departments to ensure successful service
Banquet Houseperson
Graduate Hotel
03.2019 - 03.2020
- Responsible for full set up and breakdown of all events in multiple banquet spaces in accordance with appropriate BEOs
- Managing on going events, refreshing, and basic housekeeping of rooms
- Cleaned and stored all items related to banquet service
- Assisted with service for both plated and buffet events for up to 600 people
Server Assistant & Bar Back
Solbar, Solage
06.2018 - 08.2018
- Server Assistant in the main dining room at Solbar and Lounge, Bar Back for restaurants bar managing over 25 tables at a time
- Ensured prompt and efficient service adhering to Michelin Star Service Standards
- Switched between positions easily, able to constantly and competently pick up new skills
- Able to work in a team and independently
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
Ranch Hand
Reds Riding
06.2015 - 08.2017
- Led lessons teaching basic horse knowledge and safety
- Managed care for over 25 horses- feeding, basic first aide, cleaning, and exercising
- Working on independent basis, with little to no oversight
- Trained horses for sale
Office Temp
Windsor Unified School District
12.2016 - 01.2017
- Hired on a temporary basis
- Redid filling system of over 300 boxes, handling classified information
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
Camp Counselor
European Pony School
05.2013 - 08.2016
- Advanced from volunteer to paid year round employee
- Managed groups of up to 25 children ages 5-13, instructing and leading activities both on and off horseback
- Managed day to day tasks and delegating responsibilities when needed
- Oversaw care of up to 15 horses and ponies
Education
Bachelor of Science -
University of Oregon
Eugene, OR01.2020
Skills
Sharepoint
- Micros & Delphi
- California Food Handlers permit
- RBS TIPS training
- Team leadership and collaboration
- Adaptability
- Productivity
- Responsibility
- Detail orientation
- Team Management
- Banquet Setup
- Team member development
- Inventory Management
- Dietary restriction compliance
- Service Coordination
Timeline
Banquet Captain
Montage
06.2021 - Current
Banquet Houseperson & Server
Montage
11.2020 - 06.2021
Banquet Houseperson
Graduate Hotel
03.2019 - 03.2020
Server Assistant & Bar Back
Solbar, Solage
06.2018 - 08.2018
Office Temp
Windsor Unified School District
12.2016 - 01.2017
Ranch Hand
Reds Riding
06.2015 - 08.2017
Camp Counselor
European Pony School
05.2013 - 08.2016
Bachelor of Science -
University of Oregon
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