Rachel Robinett
Brumley,MO
Summary
Accomplished Bank Branch Manager at OakStar Bank, adept in operations management and fostering customer relationships. Demonstrated excellence in enhancing branch efficiency and performance, leading to higher customer retention. Skilled in audit preparation and conflict resolution, with a proven track record of developing banking professionals and improving cash management procedures. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Bank Branch Manager
OakStar Bank
08.2015 - 06.2020
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
GED -
School of The Osage
Kaiser, MOSkills
- Operations Management
- Audit preparation
- Sales Leadership
- Credit analysis
- Teller auditing
- Product Training
- Branch Operations Management
- Excellent work ethic
- Public Speaking
- Customer Service
- Team Player
- Strong team-builder
- Attention to Detail
- Excellent time management skills
- Customer Relationships
- Decision-Making
- Cash Handling
- Banking
- Collections
- Conflict Resolution
Timeline
Bank Branch Manager
OakStar Bank
08.2015 - 06.2020
GED -
School of The Osage
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