Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Roe

Summary

Proven leader with extensive experience at Red Mountain Resort, adept in staff training and development, and enhancing customer service. Excelled in policy implementation and problem resolution, boosting team productivity significantly. I've successfully enhanced operational efficiency and guest satisfaction, embodying adaptability and a results-driven approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Spa Operations Supervisor

Red Mountain Resort
10.2022 - Current
  • Interviewing and recruiting spa reception agents and spa attendants.
  • Organizing meetings for spa reception agents and spa attendants.
  • Creating work schedule for spa reception agents and spa attendants and adjusting hours according to business needs.
  • Enhancing team productivity by providing training, coaching, and mentoring to staff members.
  • Developing and implementing standard operating procedures for the spa.
  • Approving payroll for spa reception agents and spa attendants.
  • Creating and receiving purchase orders for retail as well as office supplies and locker amenity supplies while sticking to managed budgets.
  • Coding invoices and submitting them to accounting in a timely manner.
  • Creating retail competitions for spa receptionists to boost sales.
  • Resolving guest complaints promptly and professionally.
  • Coaching and counseling employees to meet job expectations (including disciplinary action if warranted).
  • Managing time off requests from spa reception agents and spa attendants.
  • Going to spa events (ISPA & Live Love Spa) to bring in new product to our spa boutique and creating relationships with vendors from around the world.
  • Coordinating with IT and other support companies in the event of any technical issues.
  • Completing monthly retail inventory counts.

Spa Reception Agent

Red Mountain Resort
09.2016 - Current
  • Scheduling appointments for both local guests and guests staying on resort.
  • Handling cash and completing cash, card, room charge transactions.
  • Opening and closing procedures for the spa.
  • Helping train fellow spa reception agents and spa attendants.
  • Stocking retail and maintaining the spa boutique so it's clean and organized.
  • Documenting all issues in our Daily Shift Report that is sent to resort management daily.
  • Answering phones and emails promptly.
  • Completing orders for retail over the phone and shipping them to guests through our Outfitters Store.
  • Assisting guests in the spa boutique by answering questions about product, selling and being knowledgeable about each product.
  • Color matching and assisting guests with Jane Iredale makeup.

Receptionist

Cedar Dermatology
06.2015 - 08.2016
  • Scheduling appointments for patients in person and over the phone.
  • Organizing and filing patient charts.
  • Travelling with office staff to numerous other locations to see patients in other cities (Panguitch, Richfield, Kanab, Delta and Fillmore).
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.

Spa Technician

New Image Day Spa
01.2015 - 05.2015
  • Did laundry for service providers.
  • Set up rooms for spa treatments.
  • Called guests from the relaxation area and escorted them to their treatment rooms for their services.
  • Cleaned jacuzzi tubs and steam rooms after each use.
  • Made chocolate covered strawberries and sugared grapes for guests in spa.
  • In charge of bath salt bar where I assisted guests in creating their own bath salts in the spa boutique.
  • Gave color matching and cosmetic tips with Jane Iredale makeup in spa boutique.
  • Cleaned bathrooms and relaxation area nightly.
  • Set up relaxation area by folding blankets, making iced towels and hot towels for guests' use, and making electrolyte water and set up tea station.

Retail Associate

Peek Kids
01.2014 - 11.2014
  • Receiving shipments of clothes, folding them and putting them on display.
  • Putting together window displays.
  • Selling and upselling children's clothes.
  • Handling cash and completing cash and card transactions.
  • Cleaning the store, sweeping, taking out trash, dusting and organizing daily.
  • Helping train new employees.

Education

High School Diploma -

Layton High School
Layton
05-2012

Skills

  • Verbal and written communication
  • Staff Training and Development
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Adaptability and Flexibility
  • Hiring and Training
  • Employee Coaching and Mentoring

Certification

  • CPR Certified Red Mountain Resort 2023 August

Timeline

Spa Operations Supervisor

Red Mountain Resort
10.2022 - Current

Spa Reception Agent

Red Mountain Resort
09.2016 - Current

Receptionist

Cedar Dermatology
06.2015 - 08.2016

Spa Technician

New Image Day Spa
01.2015 - 05.2015

Retail Associate

Peek Kids
01.2014 - 11.2014

High School Diploma -

Layton High School

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Rachel Roe