Rachel Roedel

• Reduced outstanding debts by diligently monitoring assigned accounts and implementing collection strategies.
• Negotiate between Customer and Vendor, providing data-driven recommendations for approval or denial based on risk assessment.
• Collaborated with sales teams to address customer billing disputes, promoting positive client relations.
• Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
• Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
• Obtained agreement on potential balance payoff and payment terms within guideline limits.
• Major Vendors I have experienced:

Domestic Linen, Cintas, RTS Carriers, NRG business, WEX business fuel credit cards, and many others.

Mediate Customer to Vendor past due Accounts Payable based on binding contractual obligations

Educate Customers on Contract to make best decision for a permanent resolution

• Stride to assist consumer during a time of financial hardship in resolving their debt
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

• Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
• Monitored aging accounts and reached out to customers to discuss payments.
• Assisted in the development of collections policies, contributing towards improved cash flow management within the organization.

• Assisted customer in resolving defaulted short term loan responsibilities
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Provided customer with empathy in resolving financial issues
• Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
• Resolved account discrepancies by analyzing financial data and collaborating with internal departments.
• Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.

• Exceeded monthly cash goals
• Assessed individual situations and developed effective and appropriate resolutions.
• Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
• Managed a portfolio of high-value accounts, ensuring prompt collection of outstanding balances.
• Documented all actions performed and interactions with customers.