RACHEL ROGERS

Professional Receptionist with 17 years of experience. Checked visiting patients in, maintained flow of patients, booked appointments, processed payments and coordinated with pharmacies and outside physicians to provide for patient needs. Dedicated to cultivating smooth clinic operations and delivering exceptional service to clients. Front desk operations HIPAA guidelines Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

• verification Records maintenance Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate. Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments. Organized reception desk, placing all files, folders and other office supplies in designated spaces to facilitate effective work flow. Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists. Coordinated patient appointments, marking new appointments on calendar, canceling or rescheduling ay patient request and calling to confirm appointment times. Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database. Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel. Entered insurance, demographics and health history into patient database. Called patients to confirm scheduled appointments and obtain additional details. Processed patient payments and scanned identification and insurance cards. Protected patients by observing strict HIPAA guidelines. Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Trained new staff on office procedures, insurance processes and medical terminology.