Rachel Rogers

Billing Coordinator

Jasper County

06.2021 - Current

Updated documentation, reports and spreadsheets with financial information.
Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Organized accounts for financial audits and supported audit process.
Completed appeals of denied claims on patient bills.
Entered details into accounts and tracked payments.
Maintained detailed understanding of insurance plans and company requirements.
Oversaw daily operations for billing department handling $[50,000] per month in payments.
Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
Referred past due payments to collections department.
Researched and resolved billing discrepancies to enable accurate billing.
Provided excellent customer service, developing and maintaining client relationships.
Worked with multiple departments to check proper billing information.
Monitored customer accounts to identify and rectify billing issues.
Developed and maintained billing procedures to make timely payments.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Prepared and submitted monthly billing reports to management for financial overview.
Processed and verified invoices to secure accuracy of billing information.
Reviewed and reconciled customer accounts to manage accuracy of payments.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Generated monthly invoices for customers in multiple formats to provide transparency.
Used data entry skills to accurately document and input statements.
Responded to customer concerns and questions on daily basis.
Audited and corrected billing and posting documents for accuracy.
Handled account payments and provided information regarding outstanding balances.