Rachel Rogers

• Analyzed sales trends in order to maximize profits from parts sales and services rendered.
• Developed standard operating procedures for all aspects of the service department's daily operations.
• Managed and supervised all service department personnel, including hiring and training new employees.
• Reviewed repair orders for accuracy prior to billing customers for services rendered.
• Ensured that warranties were properly processed according to manufacturer guidelines.
• Maintained relationships with manufacturers and distributors in order to stay informed of new products or services available.
• Researched competitive pricing strategies in order to remain competitive within the market.
• Resolved customer complaints quickly and efficiently while maintaining positive relationships.
• Coordinated with service department to ensure availability of necessary parts for repairs.
• Communicated schedule changes effectively throughout the organization when necessary.
• Scheduled customers accordingly for repairs and or maintenance on their vehicle on a day to day basis

• Scheduled appointments, managed patient records and updated medical histories.
• Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
• Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
• Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
• Created new patient files upon request while adhering to organizational policies regarding file maintenance.
• Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
• Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
• Greeted patients, verified insurance information and collected copays.
• Handled incoming mail including sorting letters according to departmental guidelines.

*This was a filler employment during peak of covid*

• Organized work areas so that everything was easily accessible when needed.
• Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Provided education materials about medications to patients upon request.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Restocked shelves with new supplies of medications as needed.
• Received payment from customers and processed credit card transactions when necessary.
• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Monitored inventory levels of commonly used drugs and placed orders when necessary.

• Greeted customers and provided exceptional customer service.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Processed transactions using a point-of-sale system.
• Maintained cleanliness of store environment including floors, windows, displays.
• Organized stockroom shelves according to size, color or style.
• Attended weekly team meetings to review performance goals and objectives.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Helped customers find specific products, answered questions, and offered product advice.