Rachel Rogge

• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked with medical software to assign serial numbers to medical equipment

• Extensive customer service

• Worked with clients to ensure quick resolution of outstanding debts.

• multiline switchboard

• Answering 20 -50 calls a day

• Receiving payments

• Maintaining relationships with clients

• Resolving customer issues in a timely manner

• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Liaised with key accounts to deliver targeted administrative household support.
• Handled incoming mail, bills and invoices and completed appropriate actions.