Rachel Rollins
Calhoun,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
ACCOUNT CONTROL OFFICER
Meg Business Management
08.2022 - Current
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Followed up with medical staff regarding missing information in patient records.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Customer Experience Specialist
Alorica WAH
10.2021 - 07.2022
- Assisted patients with accessing their COVID records.
- Assisted with patients scheduling appointments.
- Assisted customers/patients with their online orders, and any shipping concerns.
- Handled payments and refunds for appointments, injections, and regular orders.
Customer Service Representative
PTS Tax & Financial Services
12.2019 - 03.2021
- Tax software and tax law customer service via phone and online chat
Insurance Specialist / Administrative Assistant
Peachtree Orthopedic Clinic
01.2005 - 12.2005
- Verified insurance benefits
- Entered charges for in and out of the office charges
- Explained to patients the financial details of office charges and in and out patient surgeries
- Filed claims
- Followed up on unpaid claims
- Billed patients
- Answered patient billing concerns
- Posted payments from patients and insurance carriers
Billing Specialist
Multiple Offices
01.2001 - 12.2004
- Everything from patient check in to check out
- Coding, Billing, and Financial Counseling included
- Surgery scheduling
- Back office: vitals, pre op, post op, simple x-rays, and setting and casting fractures
Education
EMT-Paramedic certificate - Emergency Medicine
Edison Community College
Technical Diploma - Business And Healthcare Administration
Georgia Northwest Technical College
02.2023
Skills
- Customer Service
- Customer Support
- Call Center
- Medical Insurance
- Insurance Verification
- Medical Billing
- Tax Preparation
- CSR
- Live Chat
- Medical Receptionist
- Medical Coding
- Medical Imaging
- EMR Systems
- CPT Coding
- EMT Experience
- Patient Care
- Medical Records
- Medical Office Experience
- QuickBooks
- Anatomy Knowledge
- ICD-10
- Triage
- Data Entry
- HIPAA
- Medical Terminology
- Physiology Knowledge
- Clerical Experience
- ICD-9
- Medical Scheduling
- Phone Etiquette
- Office Management
- Transcription
- ICD Coding
- Experience Administering Injections
- Quality Assurance
- Computer Operation
- Medicare
- Accounts receivable management
- AP/AR invoicing
- Computer Skills
- Multitasking
- Teamwork and Collaboration
- Flexible and Adaptable
- Written Communication
- Clerical Support
Assessments
- Medical Billing, Highly Proficient, 02/01/20
- Office Manager, Highly Proficient, 02/01/20
- Scheduling, Proficient, 01/01/20
- Medical Receptionist Skills, Expert, 03/01/20
- Medical Terminology, Highly Proficient, 03/01/20
- Customer Focus & Orientation, Expert, 03/01/20
- Accounting Skills: Bookkeeping, Proficient, 05/01/20
- Electronic Medical Records: Best Practices, Highly Proficient, 07/01/20
- Scheduling, Proficient, 07/01/20
- Medical billing, Highly Proficient, 01/01/21
- Electronic health records: Best practices, Highly Proficient, 07/01/20
- Attention to detail, Highly Proficient, 04/01/21
- Medical terminology, Highly Proficient, 03/01/20
- Administrative assistant/receptionist, Proficient, 09/01/21
- Customer service, Proficient, 09/01/21
- Spreadsheets with Microsoft Excel, Proficient, 09/01/21
Additional Information
I have many years experience handling customer service either with patients and insurance companies. Or both. I always try to treat people in a way that makes them feel very important and heard.
Timeline
ACCOUNT CONTROL OFFICER
Meg Business Management
08.2022 - Current
Customer Experience Specialist
Alorica WAH
10.2021 - 07.2022
Customer Service Representative
PTS Tax & Financial Services
12.2019 - 03.2021
Insurance Specialist / Administrative Assistant
Peachtree Orthopedic Clinic
01.2005 - 12.2005
Billing Specialist
Multiple Offices
01.2001 - 12.2004
EMT-Paramedic certificate - Emergency Medicine
Edison Community College
Technical Diploma - Business And Healthcare Administration
Georgia Northwest Technical College
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